The relationship between tipping and service quality: A comment on Bodvarsson and Gibson's article

Social Science Journal

Volumn 37, Issue 1, 2000, Pages 131-135

  Lynn, Michael ^a  

^a 335 Statler Hall   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010001304     PISSN: 03623319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0362-3319(99)00061-0     Document Type: Article

References (13)

1. Bodvarsson O.B., Gibson W.A. Gratuities and Customer Appraisal of Service Evidence from Minnesota Restaurants . The Journal of Socio-Economics. 23:1994;287-302.
2. Bodvarsson O.B., Gibson W.A. An Economic Approach to Tips and Service Quality Results of a Survey . Social Science Journal. 36:1999;137-147.
3. Churchill, G. A. (1996). Basic Marketing Research (3rd ed.). New York: Dryden Press.
4. Crusco A.H., Wetzel C.G. The Midas Touch The Effects of Interpersonal Touch on Restaurant Tipping . Personality and Social Psychology Bulletin. 10:1984;512-517.
5. Freedman J.L. Role Playing Psychology by Consensus . Journal of Personality and Social Psychology. 13:1969;107-114.
6. Lynn M. The effects of alcohol consumption on restaurant tipping. Personality and Social Psychology Bulletin. 14:1988;87-91.
7. Lynn M., Grassman A. Restaurant Tipping An Examination of Three "Rational" Explanations . Journal of Economic Psychology. 11:1990;169-181.
8. Lynn, M., Graves, J. (1996). Tipping: An Incentive/Reward for Service? Hospitality Research Journal, 20: 1-14.
9. Lynn M., Latane B. The Psychology of Restaurant Tipping. Journal of Applied Social Psychology. 14:1984;549-561.
10. May, J. M. (1978). Tip or Treat: A Study of Factors Affecting Tipping Behavior. Unpublished master's thesis, Loyola University of Chicago.
11. Myers D.G. Social Psychology. 1990;McGraw-Hill, New York.
12. Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill.
13. Schein, J. E. E., Jablonski, F. R. B. Wohlfart. (1984). The Art of Tipping. Wausau, WI: Tippers International, LTD.