Robust customer satisfaction model using QFD

International Journal of Productivity and Quality Management

Volumn 6, Issue 1, 2010, Pages 112-136

  Shil, Nikhil Chandra ^a   Ali, M Ameer ^a   Rabbani Paiker, Nafize ^b  

^a EAST WEST UNIVERSITY   (Bangladesh)

^b Prime University   (Bangladesh)

Author keywords

Customer satisfaction; HoQ; House of quality; QFD; Quality function deployment; RCSM; Robust customer satisfaction model; VoC; Voice of customer

Indexed keywords

EID: 77954451441     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2010.033887     Document Type: Article

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