Regulatory method for importance of customers' requirements based on Kano model

Jisuanji Jicheng Zhizao Xitong/Computer Integrated Manufacturing Systems, CIMS

Volumn 11, Issue 12, 2005, Pages 1785-1789

  Hou, Zhi ^a   Chen, Shi Ping ^a  

^a CHONGQING UNIVERSITY OF TECHNOLOGY   (China)

Author keywords

Importance of customer requirements; Kano model; Quality function deployment

Indexed keywords

ALGORITHMS; CUSTOMER SATISFACTION; EVALUATION; FUNCTIONS; MATHEMATICAL MODELS; ONE DIMENSIONAL; STATISTICS;

IMPORTANCE OF CUSTOMER REQUIREMENTS; KANO MODELS; LIGHTERS; PRODUCT ATTRIBUTES; PROFESSIONAL EVALUATION; QUESTIONNAIRES;

QUALITY FUNCTION DEPLOYMENT;

EID: 33644649844     PISSN: 10065911     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (3)

1. TAN K. Development of innovative products using Kano's model and quality function deployment[J]. International Journal of Innovation Management, 1999, 3(3): 271-286.
2. SHAO Jiajun. Quality function deployment[M]. Beijing: China Machine Press, 2004. 16-22(in Chinese).
3. QIN Yongting. Fuzzy quality function deployment[M]. Shanghai: Shanghai Science Technology Literature Press, 1999. 35-38(in Chinese).