Climate perceptions and the customer orientation of frontline service employees

Service Industries Journal

Volumn 30, Issue 8, 2010, Pages 1343-1357

  Coelho, Filipe Jorge ^a   Augusto, Mário Gomes ^a   Coelho, Arnaldo Fernandes ^a   Sá, Patrícia Moura ^a  

^a UNIVERSITY OF COIMBRA   (Portugal)

Author keywords

Customer orientation of frontline employees; Psychological climate; Services marketing

Indexed keywords

CONSUMPTION BEHAVIOR; EMPIRICAL ANALYSIS; MARKETING; ORGANIZATIONAL FRAMEWORK; PERCEPTION; PSYCHOLOGY; SERVICE SECTOR;

EID: 77953099171     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802613525     Document Type: Article

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