Emotional intelligence (EI) capabilities training: can it develop EI in project teams?

International Journal of Managing Projects in Business

Volumn 1, Issue 4, 2008, Pages 512-534

  Turner, Rebecca ^a   Lloyd Walker, Beverley ^b  

^a WASHINGTON UNIVERSITY   (United States)

^b VICTORIA UNIVERSITY   (Australia)

Author keywords

Emotional intelligence; Job satisfaction; Leadership; Project management

Indexed keywords

EID: 77952220514     PISSN: 17538378     EISSN: 17538386     Source Type: Journal    
DOI: 10.1108/17538370810906237     Document Type: Article

References (74)

1. Aiken, L.R. (2002), Psychological Testing and Assessment, Allyn & Bacon, New York, NY.
2. Bach, S. (2000), “From performance appraisal to performance management”, in Back, S. and Sisson, K. (Eds), Personnel Management: A Comprehensive Guide to Theory and Practice, Blackwell Business, Oxford, pp. 241-63.
3. Bachman, J.S., Stein, S., Campbell, K. and Sitarenios, G. (2000), “Emotional intelligence in the collection of debt”, International Journal of Selection and Assessment, Vol. 8 No. 3, pp. 176-82.
4. Barbuto, J.E. and Burbach, M.E. (2006), “The emotional intelligence of transformational leaders: a field study of elected officials”, The Journal of Social Psychology, Vol. 146 No. 1, pp. 51-64.
5. Binder, J. (2007), Global Project Management: Communication, Collaboration and Management Across Borders, Gower Publishing Limited, Aldershot.
6. Boyatzis, R.E. (1982), The Competent Manager: A Model for Effective Performance, Wiley, New York, NY.
7. Boyatzis, R.E., Goleman, D. and Rhee, K.S. (2000), “Clustering competence in emotional intelligence. Insights from the emotional competence inventory (ECI)”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, and Assessment, and Application at Home, School, and in the Workplace, Jossey-Bass, San Francisco, CA.
8. Brower, H., Schoorman, F. and Tan, H. (2000), “A model of relational leadership: the integration of trust and leader-member exchange”, Leadership Quarterly, Vol. 11 No. 2, pp. 227-50.
9. Butler, C.J. and Chinowsky, P.S. (2006), “Emotional intelligence and leadership behavior in construction executives”, Journal of Management in Engineering, Vol. 22 No. 3, pp. 119-25.
10. Cavallo, K. and Brienza, D. (2002), “Emotional competence and leadership excellence at Johnson and Johnson, the emotional intelligence and leadership study”, available at: www.corpconsultinggroup.com.
11. Cherniss, C. (2000), “Emotional intelligence: what it is and why it matters”, paper presented at Consortium for Research on Emotional Intelligence in Organizations.
12. Cherniss, C. and Goleman, D. (2001), The Emotionally Intelligent Workplace, Jossey-Bass, San Francisco, CA.
13. Christenson, D. (2007), “Using vision as a critical success element in project management”, Doctor of Project Management thesis, DPM, School of Property, Construction and Project Management, RMIT, Melbourne.
14. Christenson, D. and Walker, D.H.T. (2004), “Understanding the role of ‘vision’ in project success”, Project Management Journal, Vol. 35 No. 3, pp. 39-52.
15. Cohen, S.G. and Bailey, D.E. (1997), “What makes teams work: group effectiveness research from the shop floor to the executive suite”, Journal of Management, Vol. 23 No. 3, pp. 239-90.
16. Conte, J.M. (2005), “A review and critique of emotional intelligence measures”, Journal of Organizational Behavior, Vol. 26, pp. 433-40.
17. Cooke-Davis, T. (2002), “The ‘real’ success factors on projects”, International Journal of Project Management, Vol. 20, pp. 185-90.
18. Daus, C.S. and Ashkanasy, N.M. (2005), “The case for the ability-based model of emotional intelligence in organizational behaviour”, Journal of Organizational Behavior, Vol. 26, pp. 453-66.
19. Daus, C.S., Rubin, R.S., Smith, R.K. and Cage, T. (2004), “Police performance: do emotional skills matter?”, paper presented at the 19th Annual Meeting of the Society for Industrial and Organizational Psychologists.
20. Davies, M., Stankov, L. and Roberts, R.D. (1998), “Emotional intelligence: in search of an elusive construct”, Journal of Personality and Social Psychology, Vol. 75, pp. 989-1015.
21. Dessler, G., Griffiths, J. and Lloyd-Walker, B. (2007), Human Resource Management, Pearson Education Australia, Frenchs Forest.
22. Diggins, C. (2004), “Emotional intelligence: the key to effective performance … and to staying ahead of the pack at times of organizational change”, Human Resource Management International Digest, Vol. 12 No. 1, pp. 33-5.
23. Druskat, V.U. and Wolff, S.B. (2001a), “Building the emotional intelligence of groups”, Harvard Business Review, March, pp. 80-90.
24. Druskat, V.U. and Wolff, S.B. (2001b), “Group emotional competence and its influence on group effectiveness”, in Cherniss, C. and Goleman, E. (Eds), Emotional Competence in Organizations, Jossey-Bass, San Francisco, CA, pp. 132-55.
25. Dulewicz, V. and Higgs, M. (2004), “Can emotional intelligence be developed?”, Human Resource Management, Vol. 15 No. 1, pp. 95-111.
26. El-Sabaa, S. (2001), “The skills and career path of an effective project manager”, International Journal of Project Management, Vol. 19 No. 1, pp. 1-7.
27. Feyerherm, A.E. and Rice, C.L. (2002), “Emotional intelligence and team performance: the good, the bad and the ugly”, The International Journal of Organizational Analysis, Vol. 10 No. 4, pp. 343-62.
28. Goleman, D. (1995), Emotional Intelligence, Bantam Books, New York, NY.
29. Goleman, D. (1998a), “What makes a leader?”, Harvard Business Review, Vol. 76 No. 6, pp. 92-102.
30. Goleman, D. (1998b), Working with Emotional Intelligence, Bantam, New York, NY.
31. Goleman, D. (2000), “Leadership that gets results”, Harvard Business Review, Vol. 78 No. 2, pp. 78-90.
32. Goleman, D., Boyatzis, R. and McKee, A. (2002), Primal Leadership: Realizing the Power of Emotional Intelligence, Harvard Business School Press, Boston, MA.
33. Gowing, M., O'Leary, B., Brienza, D., Cavallo, K. and Crain, R. (2005), “A practitioner's research agenda: exploring real-world applications and issues”, in Druskat, V., Sala, F. and Mount, G. (Eds), Linking Emotional Intelligence and Performance at Work, Erlbaum, Mahwah, NJ.
34. Grande y, A.A. (2000), “Emotion regulation in the workplace: a new way to conceptualize emotional labor”, Journal of Occupational Health Psychology, Vol. 5 No. 1, pp. 95-110.
35. Greenleaf, R.K. (2003) in Beazley, H., Beggs, J. and Spears, L.C. (Eds), The Servant Leader Within: A Transformative Path, Paulist Press, New York, NY.
36. Grubb, W.L. and McDaniel, M.A. (2007), “The Fakability of Bar-On's emotional quotient inventory short form: catch me if you can”, Human Performance, Vol. 20 No. 1, pp. 43-59.
37. Gushgar, S.K., Francis, P.A. and Saklou, J.H. (1997), “Skills critical to long-term profitability of engineering firms”, Journal of Management in Engineering, Vol. 13 No. 2, pp. 46-56.
38. Hackman, R.J. and Oldman, G. (1976), “Motivation through the design of work: test of a theory”, Organisational Behavior and Human, Performance, Vol. 16 No. 2.
39. Hay and McBer (1996), Generic Competency Dictionary, Hay Group, Boston, MA.
40. Higgins, M. (2002), “Do leaders need emotional intelligence? A study of the relationship between emotional intelligence and leadership of change”, Journal of Organisational Behaviour, Vol. 5 No. 6, pp. 195-212.
41. Humphrey, R.H. (2002), “The many faces of emotional leadership”, The Leadership Quarterly, Vol. 13, pp. 493-504.
42. Jordan, P.J. and Troth, A.C. (2004), “Managing emotions during team problem solving: emotional intelligence and conflict resolution”, Human Performance, Vol. 17 No. 2, pp. 195-218.
43. Kanouse, D. (1998), “Why multi-rater feedback systems fail”, HR Focus, Vol. 45 No. 1, p. 3.
44. Koman, E.S. and Wolff, S.B. (2008), “Emotional intelligence competencies in the team and team leader”, Journal of Management Development, Vol. 27 No. 1, pp. 55-75.
45. Kotter, J.P. (1990), A Force for Change: How Leadership Differs From Management, The Free Press, New York, NY.
46. Leban, W. and Zulauf, C. (2004), “Linking emotional intelligence abilities and leadership styles”, The Leadership & Organization Development Journal, Vol. 25 No. 7, pp. 554-64.
47. Lechler, T. (1998), “When it comes to project management, It's the people that matter: an empirical analysis of project management in Germany”, IRNOP III. The Nature and Role of Projects in the Next 20 Years: Research Issues and Problems, University of Calgary, Calgary.
48. Lynn, A.B. (2002), The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work, AMACOM Books, New York, NY.
49. McEnrue, M.P. and Groves, K. (2006), “Choosing among tests of emotional intelligence: what is the evidence?”, Human Resource Development Quarterly, Vol. 17 No. 1, pp. 9-42.
50. Maccoby, M. (2000), “Understanding the difference between management and leadership”, Research Technology Management, Vol. 43 No. 1, pp. 57-9.
51. Mandell, B. and Pherwani, S. (2003), “Relationship between emotional Intelligence and transformational leadership style: a gender comparison”, Journal of Business and Psychology, Vol. 17 No. 3, pp. 387-404.
52. Mayer, J.D. and Geher, G. (1996), “Emotional intelligence and the identification of emotion”, Intelligence, Vol. 22 No. 2, pp. 89-113.
53. Mayer, J.D., Salovey, P. and Caruso, D.R. (2002), Mayer-Salovey-Caruso Emotional Intelligence Test, MSCEIT Users Manual, Multi-Health Systems, Inc., Toronto.
54. Moorman, R.H. (1991), “Relationship between organizational justice and organizational citizenship behaviors: do fairness perceptions influence employee citizenship?”, Journal of Applied Psychology, Vol. 46 No. 6, pp. 759-76.
55. Müller, R.J. and Turner, R. (2007), “Matching the project manager's leadership style to project type”, International Journal of Project Management, Vol. 25, pp. 21-32.
56. Odusami, K.T. (2002), “Perceptions of construction professionals concerning important skills of effective project leaders”, Journal of Management in Engineering, Vol. 18 No. 2, pp. 61-7.
57. Offermann, L.R., Bailey, J.R., Vasilopoulos, N.L., Seal, C. and Sass, M. (2004), “The relative contribution of emotional competence and cognitive ability to individual and team performance”, Human Performance, Vol. 17 No. 2, pp. 219-43.
58. Pant, I. and Baroudi, B. (2008), “Project management education: the human skills imperative”, International Journal of Project Management, Vol. 26, pp. 124-8.
59. Prati, L.M., Douglas, C., Ferris, G.R., Ammeter, A.P. and Buckley, M.R. (2003), “Emotional intelligence, leadership effectiveness, and team outcomes”, The International Journal of Organizational Analysis, Vol. 11 No. 1, pp. 21-40.
60. Sala, F. and Boyatzis, R. (2002), Emotional Competency Inventory: Self-Assessment Questionnaire, Hay/Mcber Group, Boston, MA.
61. Salovey, P. and Mayer, J.D. (1990), “Emotional intelligence”, Imagination, Cognition and Personality, Vol. 9 No. 3, pp. 185-211.
62. Strang, K.D. (2007), “Examining effective technology project leadership traits and behaviors”, Computers in Human Behavior, Vol. 23, pp. 424-62.
63. Sunindijo, R.Y., Hadikusumo, B.H.W. and Ogunlana, S. (2007), “Emotional intelligence and leadership styles in construction project management”, Journal of Management in Engineering, Vol. 23 No. 4, pp. 166-70.
64. TalentSmart (2004), Emotional Intelligence, TalentSmart, Inc., San Diego, CA.
65. Turner, J.R. and Müller, R. (2005), “The project manager's leadership style as a success factor on projects: a Literature Review ”, Project Management Journal, Vol. 36 No. 2, pp. 49-60.
66. Voola, R., Carlson, J. and West, A. (2004), “Emotional intelligence and competitive advantage: examining the relationship from a resource-based view”, Strategic Change, Vol. 13 No. 2, pp. 83-93.
67. Waddell, D.E.I. (1994), “A situational leadership model for military leaders”, available at: www.airpower.maxwell.af.mil/airchronicles/api94/waddell.html.
68. Warne, L. (2000), “Understanding organisational learning in military headquarters: findings from a pilot study”, Australasian Journal of Information Systems, Vol. 7 No. 4, pp. 79-87.
69. Wateridge, J. (1997), “Training for IS/IT project managers: a way forward”, International Journal of Project Management, Vol. 15 No. 5, pp. 283-8.
70. Wolff, S.B., Pescosolido, A.T. and Druskat, V.U. (2002), “Emotional intelligence as the basis of leadership emergence in self-managing teams”, The Leadership Quarterly, Vol. 13 No. 5, pp. 502-22.
71. Wood, J. and Vilkinas, T. (2005), “Characteristics associated with success: CEOs' perspectives”, Leadership and Organization Development Journal, Vol. 26 No. 3, pp. 186-96.
72. Zeidner, M., Roberts, R.D. and Matthews, G. (2002), “Can emotional intelligence be schooled? A critical review”, Educational Psychologise, Vol. 37 No. 4, pp. 215-31.
73. Zimmerer, T.W. and Yasin, M.M. (1998), “A leadership profile of American project managers”, Project Management Journal, Vol. 21 No. 1, pp. 31-8.
74. Mayer, J.D., Salovey, P. and Caruso, D.R. (2004), “Emotional intelligence: theory, findings, and implications”, Psychological Inquiry, Vol. 15 No. 3, pp. 197-215.