Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance

Journal of Management Development

Volumn 27, Issue 1, 2008, Pages 55-75

  Koman, Elizabeth Stubbs ^a   Wolff, Steven B ^b  

^a The Stubman Group   (United States)

^b Hay Group   (United States)

Author keywords

Emotional intelligence; Social skills; Team leaders; Team performance; Team working

Indexed keywords

EID: 37749020653     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710810840767     Document Type: Article

References (56)

1. Ashkanasy, N.M., Wilderom, C.P.M. and Peterson, M. (2000), Handbook of Organizational Culture and Climate, Sage, Thousand Oaks, CA.
2. Boyatzis, R.E. (1982), The Competent Manager: A Model for Effective Performance, John Wiley & Sons, New York, NY.
3. Boyatzis, R.E. and Sala, F. (2004), "Assessing emotional intelligence competencies", in Glenn, G. (Ed.), The Measurement of Emotional Intelligence, Novas Science Publishers, Hauppauge, NY, pp. 147-80.
4. Boyatzis, R.E., Goleman, D. and Rhee, K.S. (2000), "Clustering competence in emotional intelligence", in Bar-On, R. and Parker, J.D.A. (Eds), Handbook of Emotional Intelligence, Jossey-Bass, San Francisco, CA, pp. 343-62.
5. Boyatzis, R., Stubbs, E.C. and Taylor, S.N. (2002), "Competency development through an integrated MBA program: A longitudinal examination", Academy of Management Learning and Education Journal, Vol. 1 No. 1, pp. 150-62.
6. Byrne, B.M. (2001), Structural Equation Modeling with AMOS, Lawrence Erlbaum Associates, Mahwah, NJ.
7. Cavallo, K. and Brienza, D. (2002), "Emotional competence and leadership excellence at Johnson & Johnson: The emotional intelligence and leadership study", available at: www.eiconsortium.org/.
8. Cohen, S.G. and Bailey, D.W. (1997), "What makes teams work: Group effectiveness research from the shop floor to the executive suite", Journal of Management, Vol. 23 No. 3, pp. 239-90.
9. Dickson, M.W., Smith, D.B., Grojean, M.W. and Ehrhart, M. (2001), "An organizational climate regarding ethics: The outcome of leader values and the practices that reflect them", The Leadership Quarterly, Vol. 12, pp. 197-217.
10. Druskat, V.U. and Jordan, P. ((forthcoming), "Emotional intelligence and performance at work", manuscript submitted for publication.
11. Druskat, V.U. and Wheeler, J.V. (2001), "Managing from the boundary: The effective leadership of self-managing work teams", paper presented at the Annual Academy of Management Meeting, Washington DC.
12. Druskat, V.U. and Wolff, S.B. (1999), "The link between emotions and team effectiveness: How teams engage and build effective task processes", Academy of Management Best Paper Proceedings, Organizational Behavior Division, 1999.
13. Druskat, V.U. and Wolff, S.B. (2001a), "Building the emotional intelligence of groups", Harvard Business Review, Vol. 79 No. 3, pp. 81-90.
14. Druskat, V.U. and Wolff, S.B. (2001b), "Group emotional competence and its influence on group effectiveness", in Cherniss, C. and Goleman, D. (Eds), Emotional Competence in Organizations, Jossey-Bass, San Francisco, CA, pp. 132-55.
15. Druskat, V.U., Wolff, S.B., Koman, E.C.S. and Messer, T.E. (2003), "Emotionally competent group norms and group effectiveness", paper presented at the Annual Academy of Management Conference, Seattle, WA, August.
16. Earley, P.C. (1999), "Playing follow the leader: Status-determining traits in relation to collective efficacy across cultures", Organizational Behavior and Human Decision Processes, Vol. 80, pp. 192-212.
17. Farren, C. (1999), "A smart team makes the difference", The Human Resource Professional, Vol. 12 No. 1.
18. Feyerherm, A.E. and Rice, C.L. (2002), "Emotional intelligence and team performance: The good, the bad, and the ugly", The International Journal of Organizational Analysis, Vol. 10 No. 4, pp. 343-62.
19. Gabriel, Y. and Griffiths, D.S. (2002), "Emotion, learning and organizing", The Learning Organization, Vol. 9 No. 5, pp. 214-21.
20. Gardner, L. and Stough, C. (2002), "Examining the relationship between leadership and emotional intelligence in senior level managers", Leadership & Organization Development Journal, Vol. 23 No. 2, pp. 68-78.
21. George, J.M. (1995), "Leader positive mood and group performance: the case of customer service", Journal of Applied Social Psychology, Vol. 25, pp. 778-94.
22. George, J.M. (2000), "Emotions and leadership: The role of emotional intelligence", Human Relations, Vol. 53 No. 8, pp. 1027-55.
23. George, J.M. and Bettenhausen, K. (1990), "Understanding prosocial behavior, sales performance, and turnover: A group level analysis in a service context", Journal of Applied Psychology, Vol. 75, pp. 698-709.
24. Goleman, D. (1998), Working with Emotional Intelligence, Bantam Books, New York, NY.
25. Goleman, D. (2001), "An EI-based theory of performance", in Cherniss, C. and Goleman, D. (Eds), The Emotionally Intelligent Workplace, Jossey-Bass, San Francisco, CA, pp. 27-44.
26. Goleman, D., Boyatzis, R. and McKee, A. (2002), "The emotional reality of teams", Journal of Organizational Excellence, Winter, pp. 55-65.
27. Goodman, P.S. (1979), Assessing Organizational Change: The Rushton Quality of Work Experiment, Wiley, New York, NY.
28. Hackman, J.R. (1987), "The design of work teams", in Lorsch, J.W. (Ed.), Handbook of Organizational Behavior, Prentice-Hall, Englewood Cliffs, NJ, pp. 315-42.
29. Hackman, J.R. (1999), "Thinking differently about context", in Wageman, R. (Ed.), Research on Managing Groups and Teams: Groups in Context, Vol. 2, JAI Press, Greenwich, CT.
30. Hamme, C. (2003), "Group emotional intelligence, the research and development of an assessment instrument", unpublished dissertation, Rutgers State University of New Jersey, Piscataway, NJ.
31. Jordan, P.J. and Troth, A.C. (2004), "Managing emotions during team problem solving: Emotional intelligence and conflict resolution", Human Performance, Vol. 17 No. 2, pp. 195-218.
32. Kimberly, J.R. (1980), "The life cycle analogy and the study of organization: Introduction", in Kimberly, J.R. and Miles, R.H. (Eds), The Organizational Life Cycle, Jossey-Bass, San Francisco, CA, pp. 1-17.
33. Langfred, C.W. (2000), "Work-group design and autonomy: A field study of the interaction between task interdependence and group autonomy", Small Group Research, Vol. 3 No. 1, pp. 54-70.
34. McClelland, D.C. (1973), "Testing for competence rather than for 'intelligence'", American Psychologist, Vol. 28, pp. 1-14.
35. McClelland, D.C. and Boyatzis, R.E. (1982), "Leadership motive pattern and long-term success in management", Journal of Applied Psychology, Vol. 67 No. 6, pp. 737-43.
36. Matthews, G., Zeidner, M. and Roberts, R.D. (2002), Emotional Intelligence, Science and Myth, MIT Press, Cambridge, MA.
37. Mayer, J.D., Panter, A.T., Salovey, P., Caurso, D.R. and Sitarenios, G. (2005), "A discrepancy in analyses of the MSCEIT - resolving the mystery and understanding its implications: A reply to Gignac (2005)", Emotion, Vol. 5 No. 2, pp. 236-7.
38. Offermann, L.R., Bailey, J.R., Vasilopoulos, N.L., Seal, C. and Sass, M. (2004), "The relative contribution of emotional competence and cognitive ability to individual and team performance", Human Performance, Vol. 17 No. 2, pp. 219-43.
39. Orasanu, J.M. and Backer, P. (1996), "Stress and military performance", in Driskell, J.E. and Salas, E. (Eds), Stress and Human Performance: Series in Applied Psychology, Lawrence Erlbaum Associates, Hillsdale, NJ, pp. 89-125.
40. Rafaeli, A. and Worline, M. (2001), "Individual emotion in work organizations", Social Science Information, Vol. 40 No. 1, pp. 95-123.
41. Rousseau, D.M. (1985), "Issues of level in organizational research: multilevel and cross-level perspectives", in Cummings, L.L. and Staw, B. (Eds), Research in Organizational Behavior, JAI Press, Greenwich, CT, pp. 1-38.
42. Salovey, P. and Mayer, J.D. (1990), "Emotional intelligence", Imagination, Cognition and Personality, Vol. 9 No. 3, pp. 185-211.
43. Schein, E. (1985), Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA.
44. Schein, E. (1992), Organizational Culture and Leadership, 2nd ed., Jossey-Bass, San Francisco, CA.
45. Sivasubramaniam, N., Murry, W.D., Avolio, B.J. and Jung, D.I. (2002), "A longitudinal model of the effects of team leadership and group potency on group performance", Group and Organizational Management, Vol. 27 No. 1, pp. 66-96.
46. Stubbs, E.C. (2005), "Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on group performance", unpublished dissertation, Case Western Reserve University, Cleveland, OH.
47. Stubbs, E.C. and Messer, T.E. (2002), "Team effectiveness: assessing the impact of group emotional competency norms and the moderating role of task interdependence", unpublished manuscript, Case Western Reserve University, Cleveland, OH.
48. Sundstrom, E., DeMeuse, K.P. and Futrell, D. (1990), "Work teams: applications and effectiveness", American Psychologist, Vol. 45 No. 2, pp. 120-33.
49. Tabachnick, B.G. and Fidell, L.S. (2001), Using Multivariate Statistics, 4th ed., Allyn & Bacon, London.
50. Vogt, W.P. (1999), Dictionary of Statistics and Methodology, Sage, Thousand Oaks, CA.
51. Wageman, R. (1997), "Critical success factors for creating superb self-managing teams", Organizational Dynamics, Vol. 26 No. 1, pp. 49-61.
52. Wageman, R. (1999), "How leaders foster self-managing team effectiveness: Design choices vs hands-on coaching", unpublished manuscript, Graduate School of Business, Columbia University, New York, NY.
53. Watkin, C. (2000), "Developing emotional intelligence", International Journal of Selection and Assessment, Vol. 8 No. 2, pp. 89-92.
54. Williams, D. (1994), Leadership for the 21st Century: Life Insurance Leadership Study", Hay Group, Boston, MA.
55. Wolff, S.B. (2006), Emotional Competence Inventory (ECI), Technical Manual, Hay Group, McClelland Center for Research and Innovation, Boston, MA.
56. Zaccaro, S.J., Gualtieri, J.and Minionis, D. (1995), "Task cohesion as a facilitator of team decision making under temporal urgency", Military Psychology, Vol. 7 No. 2, pp. 77-93