Descendents of servqual in online services research: The end of the line?

15th Americas Conference on Information Systems 2009, AMCIS 2009

Volumn 8, Issue , 2009, Pages 5232-5242

  Tate, Mary ^a   Evermann, Joerg ^b  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

^b MEMORIAL UNIVERSITY OF NEWFOUNDLAND   (Canada)

Author keywords

Online services; Service quality; ServQual

Indexed keywords

EXPLANATORY POWER; ON-LINE SERVICE; SERVICE ENCOUNTER; SERVICE QUALITY; SERVQUAL;

INFORMATION SYSTEMS;

QUALITY OF SERVICE;

EID: 84870335824     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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