Service quality, client satisfaction and loyalty towards audit firms: Perceptions of Malaysian public listed companies

Managerial Auditing Journal

Volumn 21, Issue 7, 2006, Pages 738-756

  Ismail, Ishak ^a   Haron, Hasnah ^a   Ibrahim, Daing Nasir ^a   Isa, Salmi Mohd ^a  

^a SCHOOL OF PHYSICS   (Malaysia)

Author keywords

Auditors; Customer loyalty; Customer satisfaction; Customer services quality; Malaysia; SERVQUAL

Indexed keywords

EID: 33746738110     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900610680521     Document Type: Article

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