The role of perceived intent in consumer penalty evaluation

Services Marketing Quarterly

Volumn 28, Issue 3, 2007, Pages 77-95

  Kim, Young K ^a  

^a SHENANDOAH UNIVERSITY   (United States)

Author keywords

Attribution; Behavioral intentions; Justice; Penalty; Perceived intent; Service

Indexed keywords

EID: 34047254518     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1300/J396v28n03_05     Document Type: Article

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