Work processes and emerging problems in Indian call centres

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry

Volumn , Issue , 2009, Pages 59-82

  Budhwar, Pawan ^a   Malhotra, Neeru ^a   Singh, Virender ^b  

^a ASTON UNIVERSITY   (United Kingdom)

^b MAHARSHI DAYANAND UNIVERSITY   (India)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77649336598     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9788132101260.n4     Document Type: Chapter

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