The importance of being 'something': Identity centrality and work outcomes in off-shored call centers in India

Academy of Management 2007 Annual Meeting: Doing Well by Doing Good, AOM 2007

Volumn , Issue , 2007, Pages

  Das, Diya ^a   Dharwadkar, Ravi ^b   Brandes, Pamela ^b  

^a BRYANT UNIVERSITY   (United States)

^b SYRACUSE UNIVERSITY   (United States)

Author keywords

Identity centrality; National identity; Organizational identification

Indexed keywords

CALL CENTERS; EMPLOYEE PERFORMANCE; GLOBAL WORKPLACES; IDENTITY CENTRALITY; INTERNATIONAL CALLS; NATIONAL IDENTITY; ORGANIZATIONAL IDENTIFICATIONS; SOCIAL IDENTITY;

JOB SATISFACTION;

EID: 84950157657     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.5465/ambpp.2007.26520196     Document Type: Conference Paper

References (0)