Joint influence of online store attributes and offline operations on performance of multichannel retailers

Behaviour and Information Technology

Volumn 29, Issue 1, 2010, Pages 85-96

  Jin, Byoungho ^a   Park, Jin Yong ^b   Kim, Jiyoung ^c  

^a OKLAHOMA STATE UNIVERSITY   (United States)

^b Konkuk University   (South Korea)

^c OHIO STATE UNIVERSITY   (United States)

Author keywords

E loyalty; Halo effect; Herzberg's theory; Multichannel retailing; Synergy effects

Indexed keywords

CLEVELAND; E-LOYALTY; E-SATISFACTION; HALO EFFECT; JOINT INFLUENCE; MANAGERIAL IMPLICATIONS; MULTI-CHANNEL; OFFLINE; OFFLINE CHANNEL; ONLINE OPERATIONS; ONLINE STORE; PERFORMANCE MODEL; SYNERGY EFFECT;

ELECTRONIC COMMERCE;

MARKETING;

EID: 77649310190     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290701497202     Document Type: Article

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