The impact of structural empowerment on individual well-being and performance: Taking agent preferences, self-efficacy and operational constraints into account

Human Relations

Volumn 63, Issue 2, 2010, Pages 163-191

  Biron, Michal ^a,b   Bamberger, Peter ^c  

^a UNIVERSITY OF HAIFA   (Israel)

^b TILBURG UNIVERSITY   (Netherlands)

^c Department of Obstetrics Gynecology   (Israel)

Author keywords

Autonomy; Burnout; Call center; Customer service agents; Empowerment; Job design

Indexed keywords

EID: 77649257548     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726709337039     Document Type: Article

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