Managing consumer complaints: differences and similarities among heterogeneous retailers

International Journal of Retail & Distribution Management

Volumn 38, Issue 1, 2010, Pages 6-23

  Hansen, Torben ^a   Wilke, Ricky ^a   Zaichkowsky, Judith ^a  

^a Copenhagen Business School ^*  (Denmark)

Author keywords

Compensation; Complaints; Customer relations; Customer satisfaction; Denmark; Sweden

Indexed keywords

EID: 75649129091     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551011016304     Document Type: Article

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