Practical steps to empowered complaint management

Managing Service Quality: An International Journal

Volumn 7, Issue 1, 1997, Pages 39-42

  Cook, Sarah ^a   Macaulay, Steve ^b  

^a customer care specialists   (United Kingdom)

^b CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Complaints; Customer care; Decision making; Empowerment

Indexed keywords

EID: 84992963155     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710158292     Document Type: Article

References (0)