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International Journal of Public Sector Management

Volumn 15, Issue 3, 2002, Pages 219-236

Complaints procedures in local government: Informing your customers

(2) Brennan, Carol a Douglas, Alex b

a QUEEN MARGARET UNIVERSITY (United Kingdom)

b LIVERPOOL JOHN MOORES UNIVERSITY (United Kingdom)

Author keywords

Complaints; Customer satisfaction; Local government

Indexed keywords

LOCAL GOVERNMENT;

EID: 0036239906 PISSN: 09513558 EISSN: None Source Type: Journal
DOI: 10.1108/09513550210414569 Document Type: Article

Times cited : (18)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.