Critical factors of hospital adoption on CRM system: Organizational and information system perspectives

Decision Support Systems

Volumn 48, Issue 4, 2010, Pages 592-603

  Hung, Shin Yuan ^a   Hung, Wei Hsi ^a   Tsai, Chia An ^a   Jiang, Shu Chen ^a  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Customer relationship management; Healthcare information technology; Hospitals; Information systems adoption

Indexed keywords

BUSINESS PERSPECTIVE; CRITICAL FACTORS; CRM SYSTEMS; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS; CUSTOMER RELATIONSHIPS; HEALTHCARE INFORMATION TECHNOLOGY; HEALTHCARE SERVICES; INNOVATIVE TECHNOLOGY; INTEGRATED MODELS; KNOWLEDGE MANAGEMENT CAPABILITIES; MEDICAL CENTER; MEDICAL INFORMATION; QUALITY OF HEALTH CARE; RESEARCH RESULTS;

CUSTOMER SATISFACTION; HEALTH CARE; HOSPITALS; KNOWLEDGE MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; MANAGEMENT SCIENCE; MEDICAL COMPUTING; PUBLIC RELATIONS; SALES; TECHNOLOGY;

INFORMATION SYSTEMS;

EID: 75349097993     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2009.11.009     Document Type: Article

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