Customer relationship management: An analysis framework and implementation strategies

Journal of Computer Information Systems

Volumn 41, Issue 3, 2001, Pages 82-97

  Ling, Raymond ^a   Yen, David C ^a  

^a MIAMI UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANALYSIS FRAMEWORKS; BUSINESS STRATEGY; CRITICAL SUCCESS FACTOR; CUSTOMER INFORMATION; CUSTOMER RELATIONSHIP MANAGEMENT; EVALUATION PHASE; IMPLEMENTATION STRATEGIES; INFORMATION SUPPORT;

INDUSTRY;

SALES;

EID: 0035588467     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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