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Volumn 131, Issue 6, 1997, Pages 655-660

A field study investigating the effect of waiting time on customer satisfaction

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Indexed keywords


EID: 0347244315     PISSN: 00223980     EISSN: 19401019     Source Type: Journal    
DOI: 10.1080/00223989709603847     Document Type: Article
Times cited : (65)

References (16)
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    • Katz, K.1    Larsen, L.2    Blaire, M.3    Larsen, R.C.4
  • 10
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    • The psychology of waiting lines
    • J. Czepiel, M. R. Solomon, & C. F. Surprenant (Eds.), Lexington, MA: Lexington Books
    • Maister, D. H. (1985). The psychology of waiting lines. In J. Czepiel, M. R. Solomon, & C. F. Surprenant (Eds.), The service encounter (pp. 113-123). Lexington, MA: Lexington Books.
    • (1985) The Service Encounter , pp. 113-123
    • Maister, D.H.1
  • 11
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    • A cognitive model of the antecedents and consequences of satisfaction decision
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  • 12
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    • Peritz, J. (1993, May 24). Retailers who keep score know what their shoppers value. Marketing News, 27, 9.
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  • 13
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    • Planning the service encounter
    • J. A. Czepiel, M. R. Solomon, & C. F. Surprenant (Eds.), Lexington, MA: Lexington Books
    • Shostack, G. L. (1985). Planning the service encounter. In J. A. Czepiel, M. R. Solomon, & C. F. Surprenant (Eds.), The service encounter (pp. 243-254). Lexington, MA: Lexington Books.
    • (1985) The Service Encounter , pp. 243-254
    • Shostack, G.L.1
  • 14
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    • Waiting for service: The relationship between delays and evaluations of service
    • April)
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  • 15
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.