A managerial assessment of the waiting-time performance for alternative service process designs

Omega

Volumn 24, Issue 6, 1996, Pages 689-703

  Sheu, Chwen ^a,b   Babbar, S ^a  

^a KANSAS STATE UNIVERSITY   (United States)

^b KANSAS STATE UNIVERSITY   (United States)

Author keywords

Break even analysis; Customer service quality; Service process design; Waiting time performance

Indexed keywords

DESIGN; SALES;

BREAKEVEN ANALYSIS; CUSTOMER SERVICES QUALITIES; DESIGN ALTERNATIVES; GENERAL TOOLS; PERFORMANCE; POTENTIAL IMPACTS; SERVICE PROCESS; SERVICE PROCESS DESIGN; WAITING TIME; WAITING-TIME PERFORMANCE;

PROCESS DESIGN;

EID: 0030527108     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0483(96)00035-7     Document Type: Article

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