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Volumn 58, Issue 8, 2009, Pages 727-747

The UK productivity gap in the service sector: Do management practices matter?

Author keywords

Employee productivity; Performance management; United Kingdom

Indexed keywords


EID: 71949130042     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400911000381     Document Type: Review
Times cited : (18)

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