-
1
-
-
0034378896
-
Designing, implementing and updating performance measurement systems
-
Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), “Designing, implementing and updating performance measurement systems”, International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754-71.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.7
, pp. 754-771
-
-
Bourne, M.1
Mills, J.2
Wilcox, M.3
Neely, A.4
Platts, K.5
-
2
-
-
0347630247
-
The development of balanced scorecard as a strategic management tool
-
in Neely, A. (Ed.), The Performance Measurement Association, Boston, MA.
-
Cobbold, I. and Lawrie, G. (2002), “The development of balanced scorecard as a strategic management tool”, in Neely, A. (Ed.), Proceedings of the PMA Conference 2002, The Performance Measurement Association, Boston, MA.
-
(2002)
Proceedings of the PMA Conference
-
-
Cobbold, I.1
Lawrie, G.2
-
3
-
-
0003869358
-
-
MIT Centre for Advanced Engineering Study, Cambridge, MA.
-
Deming, W.E. (1982), Quality, Productivity and Competitive Position, MIT Centre for Advanced Engineering Study, Cambridge, MA.
-
(1982)
Quality, Productivity and Competitive Position
-
-
Deming, W.E.1
-
4
-
-
0002792993
-
Contingency-based research on management control systems
-
Fisher, J. (1995), “Contingency-based research on management control systems”, Journal of Accounting Literature, Vol. 14, pp. 24-53.
-
(1995)
Journal of Accounting Literature
, vol.14
, pp. 24-53
-
-
Fisher, J.1
-
5
-
-
0000232480
-
Multilevel design of performance measurement systems: enhancing strategic dialogue through the organization
-
Haas, M.D. and Kleingeld, A. (1998), “Multilevel design of performance measurement systems: enhancing strategic dialogue through the organization”, Management Accounting Research, Vol. 10, pp. 223-61.
-
(1998)
Management Accounting Research
, vol.10
, pp. 223-261
-
-
Haas, M.D.1
Kleingeld, A.2
-
6
-
-
0010326328
-
Organizational change and development
-
in Warr, P. (Ed.), Penguin, Harmondsworth.
-
Hartley, J. (2002), “Organizational change and development”, in Warr, P. (Ed.), Psychology at Work, 5th ed., Penguin, Harmondsworth.
-
(2002)
Psychology at Work, 5th ed.
-
-
Hartley, J.1
-
8
-
-
0002831552
-
Why some factories are more productive than others
-
Hayes, R.H. and Clark, K.B. (1986), “Why some factories are more productive than others”, Harvard Business Review, September-October, pp. 66-73.
-
(1986)
Harvard Business Review
, pp. 66-73
-
-
Hayes, R.H.1
Clark, K.B.2
-
10
-
-
0004151655
-
-
Pearson Education, Harlow.
-
Johnston, R. and Clark, G. (2005), Services Operations Management, 2nd ed., Pearson Education, Harlow.
-
(2005)
Services Operations Management, 2nd ed.
-
-
Johnston, R.1
Clark, G.2
-
11
-
-
0003829017
-
-
McGraw-Hill, New York, NY.
-
Juran, J. and Gryna, F.M. (1980), Quality Planning and Analysis, McGraw-Hill, New York, NY.
-
(1980)
Quality Planning and Analysis
-
-
Juran, J.1
Gryna, F.M.2
-
12
-
-
0026494564
-
The balanced scorecard – measures that drive performance
-
Kaplan, R. and Norton, D. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, January-February, pp. 71-9.
-
(1992)
Harvard Business Review
, pp. 71-79
-
-
Kaplan, R.1
Norton, D.2
-
13
-
-
0034265555
-
Having trouble with your strategy? Then map it
-
Kaplan, R.S. and Norton, D.P. (2000), “Having trouble with your strategy? Then map it”, Harvard Business Review, September-October, pp. 167-76.
-
(2000)
Harvard Business Review
, pp. 167-176
-
-
Kaplan, R.S.1
Norton, D.P.2
-
14
-
-
0002291203
-
Performance measurement and performance management
-
Lebas, M.J. (1995), “Performance measurement and performance management”, International Journal of Production Economics, Vol. 41 No. 1, pp. 23-35.
-
(1995)
International Journal of Production Economics
, vol.41
, Issue.1
, pp. 23-35
-
-
Lebas, M.J.1
-
15
-
-
0007127999
-
The ideas of Frederick W. Taylor: an evaluation
-
Locke, E.A. (1982), “The ideas of Frederick W. Taylor: an evaluation”, Academy of Management Review, Vol. 7 No. 1, pp. 14-24.
-
(1982)
Academy of Management Review
, vol.7
, Issue.1
, pp. 14-24
-
-
Locke, E.A.1
-
19
-
-
0033478138
-
The performance measurement revolution: why now and what next?
-
Neely, A. (1999), “The performance measurement revolution: why now and what next?”, International Journal of Operations & Production Management, Vol. 19 No. 2, pp. 205-29.
-
(1999)
International Journal of Operations & Production Management
, vol.19
, Issue.2
, pp. 205-229
-
-
Neely, A.1
-
20
-
-
33745440563
-
Measuring operations performance – past present and future
-
in Neely, A. (Ed.), Cranfield School of Management, Cranfield
-
Neely, A. and Austin, R. (2000), “Measuring operations performance – past present and future”, in Neely, A. (Ed.), Proceedings of the 2nd International Conference on Performance Measurement, Cambridge, 19-21 July, Cranfield School of Management, Cranfield, pp. 419-26.
-
(2000)
Proceedings of the 2nd International Conference on Performance Measurement, Cambridge, 19-21 July
, pp. 419-426
-
-
Neely, A.1
Austin, R.2
-
21
-
-
3843144923
-
Performance measurement system design: a literature review and research agenda
-
Neely, A., Gregory, M. and Platts, K. (1995), “Performance measurement system design: a literature review and research agenda”, International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80-116.
-
(1995)
International Journal of Operations & Production Management
, vol.15
, Issue.4
, pp. 80-116
-
-
Neely, A.1
Gregory, M.2
Platts, K.3
-
22
-
-
3843098036
-
Designing performance measures: a structured approach
-
Neely, A., Richards, H., Mills, J., Platts, K. and Bourne, M. (1997), “Designing performance measures: a structured approach”, International Journal of Operations & Production Management, Vol. 17 No. 11, pp. 1131-52.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.11
, pp. 1131-1152
-
-
Neely, A.1
Richards, H.2
Mills, J.3
Platts, K.4
Bourne, M.5
-
23
-
-
84905607704
-
Clarifying convergence
-
Pollitt, C. (2001), “Clarifying convergence”, Public Management Review, Vol. 4 No. 1, pp. 471-92.
-
(2001)
Public Management Review
, vol.4
, Issue.1
, pp. 471-492
-
-
Pollitt, C.1
-
27
-
-
0043238966
-
Success factors for implementation of the balance scorecard in a NHS multi-agency setting
-
Radnor, Z.J. and Lovell, B. (2003), “Success factors for implementation of the balance scorecard in a NHS multi-agency setting”, International Journal of Health Care Quality Assurance, Vol. 16 No. 2, pp. 99-108.
-
(2003)
International Journal of Health Care Quality Assurance
, vol.16
, Issue.2
, pp. 99-108
-
-
Radnor, Z.J.1
Lovell, B.2
-
28
-
-
0004042466
-
-
Harvard University Press, Cambridge, MA.
-
Roethlisberger, F.J. and Dickson, W.J. (1939), Management and the Worker, Harvard University Press, Cambridge, MA.
-
(1939)
Management and the Worker
-
-
Roethlisberger, F.J.1
Dickson, W.J.2
-
29
-
-
0004094381
-
-
American Society for Quality, Milwaukee, WI, (reissue edition – originally published in 1931).
-
Shewhart, W.A. (1980), Economic Control of Quality of Manufactured Product, American Society for Quality, Milwaukee, WI, (reissue edition – originally published in 1931).
-
(1980)
Economic Control of Quality of Manufactured Product
-
-
Shewhart, W.A.1
-
30
-
-
0001221156
-
The focused factory
-
Skinner, W. (1974), “The focused factory”, Harvard Business Review, May-June, pp. 113-21.
-
(1974)
Harvard Business Review
, pp. 113-121
-
-
Skinner, W.1
-
31
-
-
34249714422
-
-
FT Prentice-Hall, London.
-
Slack, N., Chambers, S., Johnston, R. and Betts, A. (2005), Operations and Process Management, FT Prentice-Hall, London.
-
(2005)
Operations and Process Management
-
-
Slack, N.1
Chambers, S.2
Johnston, R.3
Betts, A.4
-
34
-
-
21844516592
-
Operations management from Taylor to Toyota – and beyond?
-
December, Special Issue
-
Voss, C.A. (1995), “Operations management from Taylor to Toyota – and beyond?”, British Journal of Management, Vol. 6, December, Special Issue, pp. S17-S29.
-
(1995)
British Journal of Management
, vol.6
, pp. S17-S29
-
-
Voss, C.A.1
|