Performance measurement is only one way of managing performance

International Journal of Productivity and Performance Management

Volumn 54, Issue 7, 2005, Pages 502-516

  Halachmi, Arie ^a  

^a TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

Balanced scorecard; Performance management; Performance measures

Indexed keywords

EID: 26444501591     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400510622197     Document Type: Review

References (38)

1. Anderson, C.R. (1988), Management, 2nd ed., Allyn & Bacon Inc., Boston, MA.
2. Bennett, C. and Hill, H. (2002), “Performance management systems: the importance of defining their purpose”, available at: www.dpb.state.va.us/varesults/Material/PolicyService.pdf.
3. Blalock, A.B. (1999), “Evaluation research and the performance management movement: from estrangement to useful integration?”, Evaluation, Vol. 52, pp. 117-49.
4. Bontis, N., Dragonetti, N.C., Jacobsen, K. and Roos, G. (1999), “A review of the tools available to measure and manage intangible resources”, European Management Journal, Vol. 17 No. 4, pp. 391-402.
5. Boorsma, P.B. and Halachmi, A. (1998), Inter- and Intra-Government Arrangements for Productivity: An Agency Approach, Kluwer, Boston, MA.
6. Bouckaert, G. (1995), “Charters as frameworks for awarding quality: the Belgian, British and French experience”, in Hill, H. and Klages, H. (Eds), Trends in Public Sector Renewal, Peter Lang, Frankfurt, pp. 185-201.
7. Bovaird, T. and Löffler, E. (2001), “Emerging trends in public management and governance”, BBS Teaching and Research Review, available at: www.uwe.ac.uk/bbs/trr/Issue5/Is5intro.pdf.
8. Carter, N., Klein, R. and Day, P. (1995), How Organizations Measure Success: Use of Performance Indicators in Government, Routledge, London.
9. Cullen, R. (1999), “Does performance measurement impove organisational effectiveness? A postmodern analysis”, Performance Measurement and Metrics, Vol. 1 No. 1, pp. 9-30, available at: www.aslib.co.uk/pmm/1999/aug/01.pdf.
10. Donnelly, J.H., Gibson, J.L. and Ivancevich, J.M. (1995), The Fundamentals of Management, 6th ed., Irwin, Boston, MA.
11. Edwards, D. and Thomas, J.C. (2005), “Developing a municipal performance measurement system: reflection on the Atlanta dashboard”, Public Administration Review, Vol. 65 No. 3, pp. 369-76.
12. Fredrickson, G.H. (2005), “Coming to account”, PA Times, Vol. 28 No. 5, pp. 11-12.
13. Halachmi, A. (1996), “Promises and possible pitfalls on the way to SEA reporting”, in Halachmi, A. and Bouckaert, G. (Eds), Organizational Performance and Measurement in the Public Sector, Quorum Press, Westport, CT.
14. Halachmi, A. (2002a), “Performance measurement and government productivity”, Work Study, Vol. 51 No. 2, pp. 63-73.
15. Halachmi, A. (2002b), “Performance measurement, accountability, and improved performance”, Public Productivity and Management Review, Vol. 25 No. 4, pp. 370-4.
16. Halachmi, A. (2002c), “Performance measurement: a look at some possible dysfunctions”, Work Study, Vol. 51 No. 5, pp. 230-9.
17. Halachmi, A. and Bovaird, T. (1998), “Community scorecards: the role of users, citizens, community organizations, the private sector and other stakeholders in performance assessment for best value”, in Neely, A. and Waggoner, D. (Eds), Performance Measurement: Theory and Practice, Judge Institute of Management Studies, Cambridge.
18. Hatry, H.P. (1999), Performance Measurement: Getting Results, The Urban Institute Press, Washington, DC.
19. Jones, L.R. and Kettle, D.F. (2003), “Assessing public management reform in an international context”, International Public Management Review, Vol. 4 No. 1, available at: www.ipmr.net.
20. Kaplan, R.S. (2001), “Strategic performance measurement and management in nonprofit organizations”, Nonprofit Management and Leadership, Vol. 11 No. 3, pp. 353-70.
21. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard: measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-9.
22. Kaplan, R.S. and Norton, D.P. (1996), Translating Strategy into Action: The Balanced Scorecard, Harvard Business School Press, Boston, MA.
23. Kaplan, R.S. and Norton, D.P. (2004), “Devising a balanced scorecard matched to business strategy”, Planning Review, Vol. 22 No. 5, pp. 15-48.
24. King, D.C., Zeckhauser, R.J. and Kim, M.T. (2002), “The management performance of the US states”, John F. Kennedy School of Government, Harvard University, Cambridge, MA, KSG Working Paper, No. RWP04-028, July 30, available at: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=571821.
25. Lawler, E.E. III (2003), “Reward practices and performance management system effectiveness”, Organizational Dynamics, Vol. 32 No. 4, pp. 396-404.
26. McGregor, D. (1960), Human Side of Enterprise, McGraw-Hill, New York, NY.
27. McNab, R.M. and Melese, F. (2001), “Implementing GPRA: examining the prospects for performance budgeting in the federal government”, Working Paper, No. 01-01, Defense Resources Management Institute Naval Postgraduate School, Monterey, CA, available at: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=275171.
28. McNamara, C. (n.d.), “Performance management: benefits and concerns”, available at: www.mapnp.org/library/perf_mng/benefits.htm.
29. Meyer, J.W. and Rowen, B. (1991), “Institutionalized organizations: formal structure as myth and ceremony”, in Powell, W.W. and DiMaggio, P.J. (Eds), The New Institutionalism in Organizational Analysis, The University of Chicago Press, Chicago, IL, pp. 41-62.
30. Nilsson, F. and Kalid, M. (2002), “Recent advances in performance management: the Nordic case”, European Management Journal, Vol. 20 No. 3, pp. 235-45.
31. Niskanen, W. (1971), Bureaucracy and Representative Government, Aldine-Atherton, Chicago, IL.
32. Norreklit, H. (2000), “The balance on the balanced scorecard: a critical analysis of some of its assumptions”, Management Accounting Research, Vol. 11 No. 1, pp. 65-88.
33. Olsen, R. and Levy, D. (2004), Program Performance and the President's Budget: Do OMB's PART Scores Really Matter?, John F. Kennedy School of Government, Harvard University, Cambridge, MA, available at: www.appam.org/conferences/fall/atlanta2004/sessions/downloads/4301.pdf.
34. Osborne, D. and Gaebler, T. (1992), Reinventing Government: The Five Strategies for Reinventing Government, Penguin, New York, NY.
35. Papalexandris, A., Ioannou, G., Prastacos, G. and Soderquist, K.E. (2005), “An integrated methodology for putting the balanced scorecard into action”, European Management Journal, Vol. 23 No. 2, pp. 214-27.
36. Smith, P.C. (2002), “Performance management in British health care: will it deliver?”, Health Affairs Content, Vol. 21 No. 3, pp. 103-15.
37. Verhoest, K. (2004), “Effects of autonomy, performance contracting, and competition on the performance of a public agency: a case study”, available at: /www.rednova.com/news/health/153717/effects_of_autonomy_performance_contracting_and_competition_on_the_performance.
38. Williams, D.W. (2003), “Measuring government in the early twentieth century”, Public Administration Review, Vol. 63 No. 6, pp. 643-59.