Modelling electronic customer relationship management success: Functional and temporal considerations

Behaviour and Information Technology

Volumn 28, Issue 4, 2009, Pages 373-387

  Khalifa, M ^a   Shen, K N ^b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b ABU DHABI UNIVERSITY   (United Arab Emirates)

Author keywords

Electronic customer relationship management; Information systems success; Online customer satisfaction

Indexed keywords

DYNAMIC NATURE; ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT; ELECTRONIC CUSTOMERS; FUNCTIONAL APPROACH; HARDWARE RETAILERS; INFORMATION SYSTEMS SUCCESS; ONLINE CUSTOMER SATISFACTION; ONLINE SHOPPING; STATIC EVALUATION;

ELECTRONIC COMMERCE; INFORMATION SYSTEMS; ONLINE SYSTEMS; PUBLIC RELATIONS; SALES; SIGNAL ANALYSIS;

CUSTOMER SATISFACTION;

EID: 70449602666     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290802030373     Document Type: Article

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