Impact of a mediating role of repurchase intentions on customer retention

Promet - Traffic and Transportation

Volumn 21, Issue 5, 2009, Pages 341-348

  Ambrož, Milan ^a   Lotrič, Branko ^a  

^a BandB Education and Training   (Slovenia)

Author keywords

Packaged service; Quality; Repurchase intentions; Retention; Services chain; Tour operator; Tourist satisfaction

Indexed keywords

QUALITY OF SERVICE;

PACKAGED SERVICE; QUALITY; REPURCHASE INTENTIONS; RETENTION; SERVICES CHAIN; TOUR OPERATOR; TOURIST SATISFACTION;

WEB SERVICES;

CONSUMER-RESOURCE INTERACTION; DATA SET; NUMERICAL MODEL; PERCEPTION; SERVICE PROVISION; TOURISM MANAGEMENT; TOURISM MARKET; TOURIST BEHAVIOR;

EID: 70449509467     PISSN: 03535320     EISSN: None     Source Type: Journal    
DOI: 10.7307/ptt.v21i5.249     Document Type: Article

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