A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers

Industrial Management and Data Systems

Volumn 106, Issue 2, 2006, Pages 182-199

  Li, Bingguang ^a   Riley, Michael W ^b   Lin, Binshan ^c   Qi, Ershi ^d  

^a ALBANY STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NEBRASKA LINCOLN   (United States)

^c LOUISIANA STATE UNIVERSITY   (United States)

^d TIANJIN UNIVERSITY   (China)

Author keywords

Customer satisfaction; Customer services quality; Parcel delivery services; United States of America

Indexed keywords

PROFESSIONAL ASPECTS; RELIABILITY; SOCIETIES AND INSTITUTIONS;

CUSTOMER SERVICE QUALITY; PARCEL DELIVERY SERVICES; UNITE STATES OF AMERICA;

CUSTOMER SATISFACTION;

EID: 33644588752     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570610649844     Document Type: Review

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