Service recovery model: The integrated view

Service Industries Journal

Volumn 29, Issue 5, 2009, Pages 669-691

  Lin, Wen Bao ^a  

^a NATIONAL KAOHSIUNG NORMAL UNIVERSITY   (Taiwan)

Author keywords

Cultural values; Emotional intelligence; Psychological empowerment; Service recovery

Indexed keywords

EMPIRICAL ANALYSIS; FUZZY MATHEMATICS; MULTIVARIATE ANALYSIS; NONLINEARITY; PSYCHOLOGY; SERVICE SECTOR;

ASIA; CHINA; EURASIA; FAR EAST; HONG KONG; TAIWAN;

EID: 70349823282     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902720162     Document Type: Article

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