Organizational service orientation and its role in service performance formation: Evidence from Polish service industry

Measuring Business Excellence

Volumn 13, Issue 1, 2009, Pages 72-81

  Urban, Wieslaw ^a  

^a BIALYSTOK UNIVERSITY OF TECHNOLOGY   (Poland)

Author keywords

Customer service management; Customer service quality; Poland; Service industries

Indexed keywords

EID: 70349414927     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040910943063     Document Type: Article

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