Examining the role of service climate in health care: An empirical study of emergency departments

International Journal of Service Industry Management

Volumn 19, Issue 2, 2008, Pages 188-209

  Steinke, Claudia ^a  

^a UNIVERSITY OF VICTORIA   (Canada)

Author keywords

Accident and emergency; Canada; Customer services quality; Emergency services; Hospitals; Service climate

Indexed keywords

EID: 43449126486     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810869739     Document Type: Article

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