Measuring customer service orientation: An examination of the validity of the customer service profile

Journal of Business and Psychology

Volumn 15, Issue 4, 2001, Pages 605-620

  Baydoun, Ramzi ^a   Rose, Dale ^b   Emperado, Teresa ^c  

^a London House   (United States)

^b DEPAUL UNIVERSITY   (United States)

^c ILLINOIS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Customer service; Psychological testing; Validation research

Indexed keywords

EID: 0035591943     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1007823114303     Document Type: Article

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