메뉴 건너뛰기




Volumn 37, Issue 1, 2009, Pages 83-98

Using Meebo's embedded IM for academic reference services

Author keywords

Communication technologies; Information services; Library systems; Online operations; Reference services

Indexed keywords


EID: 70349301695     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320910935011     Document Type: Article
Times cited : (19)

References (15)
  • 1
    • 33846557291 scopus 로고    scopus 로고
    • Mission IM-possible: Starting an instant message reference service using Trillian
    • Ciocco, R. and Huff, A. (2007), Mission IM-possible: starting an instant message reference service using Trillian, Computers in Libraries, Vol. 27, No.1, pp. 26-31.
    • (2007) Computers in Libraries , vol.27 , Issue.1 , pp. 26-31
    • Ciocco, R.1    Huff, A.2
  • 2
    • 84986091920 scopus 로고    scopus 로고
    • A university-wide, library-based chat service
    • Curtis, D. and Greene, A. (2004), A university-wide, library-based chat service, Reference Services Review, Vol. 32, No.3, pp. 220-33.
    • (2004) Reference Services Review , vol.32 , Issue.3 , pp. 220-33
    • Curtis, D.1    Greene, A.2
  • 3
    • 84975242353 scopus 로고    scopus 로고
    • AskNow instant messaging: Innovation in virtual reference
    • Davis, K. (2007), AskNow instant messaging: innovation in virtual reference, Australian Library Journal, Vol. 56, No.2, pp. 152-74.
    • (2007) Australian Library Journal , vol.56 , Issue.2 , pp. 152-74
    • Davis, K.1
  • 4
    • 0036002287 scopus 로고    scopus 로고
    • Instant messaging reference in an academic library: A case study
    • Foley, M. (2002), Instant messaging reference in an academic library: a case study, College and Research Libraries, Vol. 63, No.1, pp. 36-45.
    • (2002) College and Research Libraries , vol.63 , Issue.1 , pp. 36-45
    • Foley, M.1
  • 5
    • 34548606721 scopus 로고    scopus 로고
    • Embedding a librarian in your web site using Meebo
    • Gordon, R.S. and Stephens, M. (2007), Embedding a librarian in your web site using Meebo, Computers in Libraries, Vol. 27, No.8, pp. 44-5.
    • (2007) Computers in Libraries , vol.27 , Issue.8 , pp. 44-5
    • Gordon, R.S.1    Stephens, M.2
  • 6
    • 84986016999 scopus 로고    scopus 로고
    • Virtual service, real data: Results of a pilot study
    • Kibbee, J., Ward, D. and Ma, W. (2002), Virtual service, real data: results of a pilot study, Reference Services Review, Vol. 30, No.1, pp. 25-36.
    • (2002) Reference Services Review , vol.30 , Issue.1 , pp. 25-36
    • Kibbee, J.1    Ward, D.2    Ma, W.3
  • 7
    • 34247129992 scopus 로고    scopus 로고
    • The selection of instant messaging or e-mail: College students' perspective for computer communication
    • Lancaster, S., Yen, D.C., Huang, A.H. and Hung, S.Y. (2007), The selection of instant messaging or e-mail: college students' perspective for computer communication, Information Management and Computer Security, Vol. 15, No.1, pp. 5-22.
    • (2007) Information Management and Computer Security , vol.15 , Issue.1 , pp. 5-22
    • Lancaster, S.1    Yen, D.C.2    Huang, A.H.3    Hung, S.Y.4
  • 8
    • 85012474048 scopus 로고    scopus 로고
    • Do virtual librarians dream of digital reference questions? A qualitative and quantitative analysis of email and chat reference
    • Lee, I. (2004), Do virtual librarians dream of digital reference questions? A qualitative and quantitative analysis of email and chat reference, Australian Academic and Research Libraries, Vol. 35, No.2, pp. 95-110.
    • (2004) Australian Academic and Research Libraries , vol.35 , Issue.2 , pp. 95-110
    • Lee, I.1
  • 11
    • 22544483457 scopus 로고    scopus 로고
    • available at:, (accessed 7 July 2008)
    • Shiu, E. and Lenhart, A. (2004), How Americans use instant messaging, available at: www.pewinternet.org/pdfs/PIP_Instantmessage_report.pdf (accessed 7 July 2008).
    • (2004) How Americans Use Instant Messaging
    • Shiu, E.1    Lenhart, A.2
  • 12
    • 34748879371 scopus 로고    scopus 로고
    • What are we afraid of? A survey of librarian opinions and misconceptions regarding Instant Messenger
    • Steiner, S.K. and Long, C.M. (2007), What are we afraid of? A survey of librarian opinions and misconceptions regarding Instant Messenger, The Reference Librarian, Vol. 47, No.1, pp. 31-50.
    • (2007) The Reference Librarian , vol.47 , Issue.1 , pp. 31-50
    • Steiner, S.K.1    Long, C.M.2
  • 13
    • 3042815772 scopus 로고    scopus 로고
    • The online disinhibition effect
    • Suler, J. (2004), The online disinhibition effect, CyberPsychology & Behavior, Vol. 7, No.3, pp. 321-6.
    • (2004) CyberPsychology & Behavior , vol.7 , Issue.3 , pp. 321-6
    • Suler, J.1
  • 14
    • 33750527290 scopus 로고    scopus 로고
    • And vendor-based chat: A report from the frontlines of an integrated service
    • Ward, D., Kern, M.K. and Combining, I.M. (2006), and vendor-based chat: a report from the frontlines of an integrated service, Portal, Vol. 6, No.4, pp. 417-29.
    • (2006) Portal , vol.6 , Issue.4 , pp. 417-29
    • Ward, D.1    Kern, M.K.2    Combining, I.M.3
  • 15
    • 3042637383 scopus 로고    scopus 로고
    • Evaluation of chat reference service quality
    • available at:, (accessed 1 October 2008)
    • White, M.D., Abels, E.G. and Kaske, N. (2003), Evaluation of chat reference service quality, D-Lib Magazine, Vol. 9 No. 2, available at: www.dlib.org/dlib/february03/ white/ 02white.html (accessed 1 October 2008).
    • (2003) D-Lib Magazine , vol.9 , Issue.2
    • White, M.D.1    Abels, E.G.2    Kaske, N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.