Combining im and vendor-based chat: A report from the frontlines of an integrated service

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Volumn 6, Issue 4, 2006, Pages 417-429

  Ward, David ^a   Kathleen Kern, M ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33750527290     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: 10.1353/pla.2006.0058     Document Type: Review

References (13)

1. Gary McKiernan, "LiveRef(sm): A Registry of Real-Time Digital Reference Services," (November 9, 2000), http://www.public.iastate.edu/ ~CYBERSTACKS/LiveRef.htm (site no longer available).
2. Amanda Lenhart, Mary Madden, and Paul Hitlin, "Teens and Technology: Youth are Leading the Transition to a Fully Wired and Mobile Nation," Pew Internet and American Life Project, http://www.pewinternet.org/pdfs/ PIP_Teens_Tech_July2005web.pdf (accessed July 14, 2006).
3. Marshall Breeding, "Instant Messaging: It's Not Just for Kids Anymore," Computers in Libraries 23, 10 (November/December 2003): 38-40.
4. Stephen Abram, "Twenty Reasons to Love IM," Information Outlook 8, 10 (October 2004): 40-2.
5. See, for example, Lenhart, Madden, and Hitlin and blogs such as Sarah Houghton's LibrarianInBlack.net, http://librarianinblack.typepad.com/ (accessed July 26, 2006).
6. Martin Weller, Chris Pegler, and Robin Mason, "Use of Innovative Technologies on an E-Learning Course," Internet and Higher Education 8, 1 (2005): 61-71.
7. Marianne Foley, "Instant Messaging Reference in an Academic Library: A Case Study," College & Research Libraries 63, 1 (January 2002): 36-45.
8. Sherri Vokey, "IM'ers not Digital Reference Chatters? [Part 3]," schwagbag: A Look at Technology in Libraries from a Distant Point of View (May 5, 2005), http://blog.uwinnipeg. ca/schwagbag/archives/2005/05/ imers_not_digit_2.html (accessed July 14, 2006).
9. Sherri Vokey, Schwagbag: A Look at Technology in Libraries from A Distant Point of View Ibid.
10. Marie Radford, "Hmmm...Just a Moment While I Keep Looking: Interpersonal Communication in Chat Reference" (presentation, New Reference Research: RUSA 10th Annual Reference Research Forum, 2004 ALA Annual Conference, Orlando, FL, June 27, 2004), ALA, Reference and User Services Association, http://www.ala.org/ala/rusa/rusaourassoc/rusasections/rss/ rsssection/rsscomm/rssresstat/2004RefReschFrm.htm (accessed July 26, 2006).
11. Jody Condit Fagan and Christina M. Desai, "Communication Strategies for Instant Messaging and Chat Reference Services," The Reference Librarian 79/80 (2002/2003): 121-55.
12. M. Kathleen Kern, "What are They Asking? An Analysis of Questions Asked at In-Person and Virtual Service Points" (presentation, RUSA-MOUSS 9th Annual Reference Research Forum, ALA Annual Conference, Toronto, Canada, June 21, 2003).
13. Ron Miller, "Getting the Message: Enterprise IM Goes Mainstream," Ecoutent (August/September 2003): 32-7.