What are we afraid of? A survey of librarian opinions and misconceptions regarding instant messenger

Reference Librarian

Volumn 47, Issue 1, 2007, Pages 31-50

  Steiner, Sarah K ^a   Long, Casey M ^a  

^a GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Instant messaging; Real time reference; Survey; Virtual reference service

Indexed keywords

EID: 34748879371     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v47n97_05     Document Type: Article

References (10)

1. AOL. 2004. America Online Inc.'s Second Annual Instant Messaging Trends Survey Shows Instant Messaging Has Gone Mainstream. Available at: .
2. DelVecchio, Steve. 2005. Chatting with Confidence: Instant Messaging Security. WebJunction. Available at: .
3. Fagan, Jody Condit and Desai, Christina M. 2002/2003. Communication Strategies for Instant Messaging and Chat Reference Services. Reference Librarian 79/80: 121-155.
4. Foley, Marianne. 2002. Instant messaging reference in an academic library: A case study. College & Research Libraries 63(1): 36-45.
5. Houghton, Sarah and Schmidt, Aaron. 2005. Web-based chat vs. instant messaging. Online 29(4): 26-30.
6. Kresh, Diane. 2002/2003. Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries. The Reference Librarian 79/80: 19-34.
7. Lauer, Jonathan D. 2002/2003. Bad moon rising: A candid examination of digital reference and what it means to the profession. The Reference Librarian 79/80: 45-56.
8. Pew Internet and American Life Project. 2005. Teens and Technology Available at: .
9. Radford, Marie. (In Press). Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. Journal of the American Society for Information Science and Technology
10. Schmidt, Aaron, and Stephens, Michael. 2005. IM me. Library Journal 130(6): 34-35.