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Volumn 9, Issue 2, 2003, Pages

Evaluation of chat reference service quality. Pilot study

Author keywords

[No Author keywords available]

Indexed keywords


EID: 3042637383     PISSN: 10829873     EISSN: None     Source Type: Journal    
DOI: 10.1045/february2003-white     Document Type: Review
Times cited : (42)

References (20)
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  • 5
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    • Current developments in conversation analysis
    • D. Roger & P. Bull (Eds.), Philadelphia: Multilingual Matters, Ltd.
    • Heritage, J. (1989). Current developments in conversation analysis. In D. Roger & P. Bull (Eds.), Conversation: An interdisciplinary perspective (pp. 21-47). Philadelphia: Multilingual Matters, Ltd.
    • (1989) Conversation: An Interdisciplinary Perspective , pp. 21-47
    • Heritage, J.1
  • 7
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    • Quality of data issues in unobtrusive testing of library reference service: Recommendations and strategies
    • Hernon, P., & McClure, C.R. (1987a). Quality of data issues in unobtrusive testing of library reference service: Recommendations and strategies. Library and Information Science Research, 9(2), 77-93.
    • (1987) Library and Information Science Research , vol.9 , Issue.2 , pp. 77-93
    • Hernon, P.1    McClure, C.R.2
  • 9
    • 44949264612 scopus 로고    scopus 로고
    • An unobtrusive evaluation of online real time library reference services
    • Paper presented Atlanta, GA
    • Kaske, N. & Arnold, J. (2002). An unobtrusive evaluation of online real time library reference services. Paper presented at the Library Research Round Table, American Library Association, Annual Conference, Atlanta, GA. 〈http://www.lib.umd.edu/groups/digref/LRRT.html〉.
    • (2002) Library Research Round Table, American Library Association, Annual Conference
    • Kaske, N.1    Arnold, J.2
  • 13
    • 0031500572 scopus 로고    scopus 로고
    • Reference service evaluation and meta-analysis: Findings and methodological issues
    • Saxton, M.L. (1997). Reference service evaluation and meta-analysis: Findings and methodological issues. Library Quarterly, 67, 267-89.
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    • Saxton, M.L.1
  • 15
    • 9544226395 scopus 로고    scopus 로고
    • Medical problem attributes and information-seeking questions
    • Stavri, P.Z. (1996). Medical problem attributes and information-seeking questions. Bulletin of the Medical Library Association, 84, 367-374.
    • (1996) Bulletin of the Medical Library Association , vol.84 , pp. 367-374
    • Stavri, P.Z.1
  • 17
    • 0038700427 scopus 로고    scopus 로고
    • Digital reference services: Framework for analysis and evaluation
    • White, M.D. (2001). Digital reference services: Framework for analysis and evaluation. Library & Information Science Research, 23 (2001), 211-231.
    • (2001) Library & Information Science Research , vol.23 , Issue.2001 , pp. 211-231
    • White, M.D.1
  • 18
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    • Questioning behavior on a consumer-health electronic list
    • White, M.D. (2000). Questioning behavior on a consumer-health electronic list. Library Quarterly, 70, 302-334.
    • (2000) Library Quarterly , vol.70 , pp. 302-334
    • White, M.D.1
  • 19
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    • Questions in reference interviews
    • White, M.D. (1998). Questions in reference interviews. Journal of Documentation, 54, 443-465.
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    • White, M.D.1
  • 20
    • 84862377246 scopus 로고    scopus 로고
    • Evaluation of chat reference services
    • Paper presented Chicago, IL
    • White, M.D., Abels, E.G., & Kaske, N. (2002). Evaluation of chat reference services. Paper presented at the Virtual Reference Desk Conference, Chicago, IL. 〈http://www.vrd.org/conferences/VRD2002/proceedings/abels.shtml〉.
    • (2002) Virtual Reference Desk Conference
    • White, M.D.1    Abels, E.G.2    Kaske, N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.