The chat reference interview: Seeking evidence based on RUSA's guidelines: A case study at Texas A&M University Libraries

New Library World

Volumn 110, Issue , 2009, Pages 107-121

  Van Duinkerken, Wyoma ^a   Stephens, Jane ^a   Macdonald, Karen I ^b  

^a TEXAS A AND M UNIVERSITY   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Interviews; Librarians; Libraries; Reference services; Training; United States of America

Indexed keywords

EID: 70049095489     PISSN: 03074803     EISSN: None     Source Type: Journal    
DOI: 10.1108/03074800910941310     Document Type: Article

References (15)

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