-
1
-
-
0002785683
-
A systematic approach toward assessing the value of an information system
-
Ahituv N. A systematic approach toward assessing the value of an information system. MIS Quarterly 4 4 (1980) 61-75
-
(1980)
MIS Quarterly
, vol.4
, Issue.4
, pp. 61-75
-
-
Ahituv, N.1
-
2
-
-
0038970192
-
Information delivery: Identifying priorities, performance, and value
-
Broadbent M., and Lofgren H. Information delivery: Identifying priorities, performance, and value. Information Processing & Management 29 (1993) 683-702
-
(1993)
Information Processing & Management
, vol.29
, pp. 683-702
-
-
Broadbent, M.1
Lofgren, H.2
-
4
-
-
3042742262
-
To chat or not to chat: Taking another look at virtual reference, Part 1
-
Retrieved November 16, 2005, http://www.infotoday.com/searcher/jul04/arret_coffman.shtml
-
Coffman S., and Arret L. To chat or not to chat: Taking another look at virtual reference, Part 1. Searcher 12 7 (2004) 38-49. http://www.infotoday.com/searcher/jul04/arret_coffman.shtml Retrieved November 16, 2005, http://www.infotoday.com/searcher/jul04/arret_coffman.shtml
-
(2004)
Searcher
, vol.12
, Issue.7
, pp. 38-49
-
-
Coffman, S.1
Arret, L.2
-
5
-
-
4444359649
-
To chat or not to chat: Taking yet another look at virtual reference, Part 2
-
Coffman S., and Arret L. To chat or not to chat: Taking yet another look at virtual reference, Part 2. Searcher 12 8 (2004) 49-56
-
(2004)
Searcher
, vol.12
, Issue.8
, pp. 49-56
-
-
Coffman, S.1
Arret, L.2
-
6
-
-
33748965309
-
The effectiveness of information service in medium size public libraries
-
The Scarecrow Press, Metuchen, NJ
-
Crowley T. The effectiveness of information service in medium size public libraries. His information service in public libraries: Two studies (1971), The Scarecrow Press, Metuchen, NJ 1-96
-
(1971)
His information service in public libraries: Two studies
, pp. 1-96
-
-
Crowley, T.1
-
7
-
-
84986091920
-
A university-wide, library-based chat service
-
Curtis D., and Greene A. A university-wide, library-based chat service. Reference Services Review 32 (2004) 220-233
-
(2004)
Reference Services Review
, vol.32
, pp. 220-233
-
-
Curtis, D.1
Greene, A.2
-
8
-
-
0035335688
-
The mediating effects of intrinsic motivation, ease of use and usefulness perceptions on performance in first-time and subsequent computer users
-
Davis S., and Wiedenbeck S. The mediating effects of intrinsic motivation, ease of use and usefulness perceptions on performance in first-time and subsequent computer users. Interacting With Computers 13 (2001) 549-580
-
(2001)
Interacting With Computers
, vol.13
, pp. 549-580
-
-
Davis, S.1
Wiedenbeck, S.2
-
9
-
-
0003876914
-
-
Paper presented at the annual meeting of the International Communication Association, Dallas, TX
-
Dervin B. An overview of sense-making research: concepts, methods, and results to date. Paper presented at the annual meeting of the International Communication Association, Dallas, TX (1983, May)
-
(1983)
An overview of sense-making research: concepts, methods, and results to date
-
-
Dervin, B.1
-
10
-
-
33644832712
-
From the mind's eye of the user: The sense-making qualitative-quantitative methodology
-
Dervin B., Foreman-Wernet L., and Lauterbach E. (Eds), Hampton Press, Cresskill, NJ
-
Dervin B. From the mind's eye of the user: The sense-making qualitative-quantitative methodology. In: Dervin B., Foreman-Wernet L., and Lauterbach E. (Eds). Sense-making methodology reader: Selected writings of Brenda Dervin (2003), Hampton Press, Cresskill, NJ 270-292
-
(2003)
Sense-making methodology reader: Selected writings of Brenda Dervin
, pp. 270-292
-
-
Dervin, B.1
-
11
-
-
0000901729
-
Flying a light aircraft: Reference service evaluation from a user's viewpoint
-
Dewdney P., and Ross C.S. Flying a light aircraft: Reference service evaluation from a user's viewpoint. RQ 34 2 (1994) 217-229
-
(1994)
RQ
, vol.34
, Issue.2
, pp. 217-229
-
-
Dewdney, P.1
Ross, C.S.2
-
12
-
-
71149099325
-
Does the 55 percent rule tell the whole story?
-
Durrance J.C. Does the 55 percent rule tell the whole story?. Library Journal 114 7 (1989) 31-36
-
(1989)
Library Journal
, vol.114
, Issue.7
, pp. 31-36
-
-
Durrance, J.C.1
-
13
-
-
0001242212
-
The imposed query: implications for library service evaluation
-
Gross M. The imposed query: implications for library service evaluation. Reference & User Services Quarterly 37 (1998) 290-299
-
(1998)
Reference & User Services Quarterly
, vol.37
, pp. 290-299
-
-
Gross, M.1
-
14
-
-
0033197409
-
Imposed versus self-generated questions: implications for reference practice
-
Gross M. Imposed versus self-generated questions: implications for reference practice. Reference & User Services Quarterly 39 1 (1999) 53-61
-
(1999)
Reference & User Services Quarterly
, vol.39
, Issue.1
, pp. 53-61
-
-
Gross, M.1
-
15
-
-
27744575607
-
Digital reference evaluation: assessing the past to plan for the future
-
Retrieved June 24, 2005, from http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm
-
Hill J.B., Madarash-Hill C., and Bich N.P.T. Digital reference evaluation: assessing the past to plan for the future. Electronic Journal of Academic and Special Librarianship 4 2-3 (2003). http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm Retrieved June 24, 2005, from http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm
-
(2003)
Electronic Journal of Academic and Special Librarianship
, vol.4
, Issue.2-3
-
-
Hill, J.B.1
Madarash-Hill, C.2
Bich, N.P.T.3
-
19
-
-
2142842280
-
Online chat reference: Survey results from affiliates of two universities
-
Johnson C.M. Online chat reference: Survey results from affiliates of two universities. Reference & User Services Quarterly 43 (2004) 237-247
-
(2004)
Reference & User Services Quarterly
, vol.43
, pp. 237-247
-
-
Johnson, C.M.1
-
20
-
-
33748958076
-
-
Kaske, N., & Arnold, J. (2002). An unobtrusive evaluation of online real time library reference services. Retrieved June 24, 2005, from http://www.lib.umd.edu/groups/digref/kaskearnoldunobtrusive.html
-
-
-
-
21
-
-
33748961283
-
-
Paper presented at the ALA Annual Conference, 9th Annual Reference Research Forum, Toronto, Ontario, Canada
-
Kern M.K. What are they asking? An analysis of questions asked at in-person and virtual service points. Paper presented at the ALA Annual Conference, 9th Annual Reference Research Forum, Toronto, Ontario, Canada (2003, June)
-
(2003)
What are they asking? An analysis of questions asked at in-person and virtual service points
-
-
Kern, M.K.1
-
22
-
-
84986016999
-
Virtual service, real data: Results of a pilot study
-
Kibbee J., Ward D., and Ma W. Virtual service, real data: Results of a pilot study. Reference Services Review 30 1 (2002) 25-36
-
(2002)
Reference Services Review
, vol.30
, Issue.1
, pp. 25-36
-
-
Kibbee, J.1
Ward, D.2
Ma, W.3
-
23
-
-
85012474048
-
Do virtual reference librarians dream of digital reference questions?:A qualitative and quantitative analysis of email and chat reference
-
Lee I.J. Do virtual reference librarians dream of digital reference questions?:A qualitative and quantitative analysis of email and chat reference. Australian Academic & Research Libraries 35 2 (2004) 95-109
-
(2004)
Australian Academic & Research Libraries
, vol.35
, Issue.2
, pp. 95-109
-
-
Lee, I.J.1
-
25
-
-
33748963048
-
-
Marsteller, M.R., & Neuhaus, P. (2001). The chat reference experience at Carnegie Mellon University. Retrieved June 24, 2005 from http://www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html
-
-
-
-
26
-
-
0038023964
-
-
Information Institute of Syracuse, Syracuse, NY
-
McClure C.R., Lankes R.D., Gross M., and Choltco-Devlin B. Statistics, measures and quality standards for assessing digital reference library services: Guidelines and procedures (2002), Information Institute of Syracuse, Syracuse, NY
-
(2002)
Statistics, measures and quality standards for assessing digital reference library services: Guidelines and procedures
-
-
McClure, C.R.1
Lankes, R.D.2
Gross, M.3
Choltco-Devlin, B.4
-
27
-
-
0002322211
-
Motivation: New directions for theory, research, and practice
-
Mitchell T.R. Motivation: New directions for theory, research, and practice. Academy of Management Review 7 1 (1982) 80-88
-
(1982)
Academy of Management Review
, vol.7
, Issue.1
, pp. 80-88
-
-
Mitchell, T.R.1
-
28
-
-
33748985588
-
-
Mon, L., & Janes, J.W. (2003). The thank you study: User satisfaction with digital reference service. Retrieved June 24, 2005 from http://www.oclc.org/research/grants/reports/janes/jj2004.pdf
-
-
-
-
30
-
-
33748975324
-
A repeated survey analysis of AskERIC user survey data, 1998-2002
-
Lankes R.D., Janes J., Smith L.C., and Finneran C.M. (Eds), Neal-Schuman, New York
-
Pomerantz J. A repeated survey analysis of AskERIC user survey data, 1998-2002. In: Lankes R.D., Janes J., Smith L.C., and Finneran C.M. (Eds). The virtual reference experience: Integrating theory into practice (2004), Neal-Schuman, New York 11-41
-
(2004)
The virtual reference experience: Integrating theory into practice
, pp. 11-41
-
-
Pomerantz, J.1
-
31
-
-
33646151789
-
The current state of research on reference transactions
-
Lynden F.C. (Ed), Academic Press, New York
-
Richardson Jr. J.V. The current state of research on reference transactions. In: Lynden F.C. (Ed). Advances in Librarianship vol. 26 (2002), Academic Press, New York 175-230
-
(2002)
Advances in Librarianship
, vol.26
, pp. 175-230
-
-
Richardson Jr., J.V.1
-
32
-
-
0034556711
-
Has the Internet changed anything in reference? The library visit study, phase 2
-
Ross C.S., and Nilsen K. Has the Internet changed anything in reference? The library visit study, phase 2. Reference and User Services Quarterly 40 2 (2000) 147-155
-
(2000)
Reference and User Services Quarterly
, vol.40
, Issue.2
, pp. 147-155
-
-
Ross, C.S.1
Nilsen, K.2
-
33
-
-
84986145305
-
Instant messaging reference: Users' evaluation of library chat
-
Ruppel M., and Fagan J.C. Instant messaging reference: Users' evaluation of library chat. Reference Services Review 30 3 (2002) 183-197
-
(2002)
Reference Services Review
, vol.30
, Issue.3
, pp. 183-197
-
-
Ruppel, M.1
Fagan, J.C.2
-
34
-
-
0031167269
-
Studying the value of library and information services. Part II. Methodology and taxonomy
-
Saracevic T., and Kantor P.B. Studying the value of library and information services. Part II. Methodology and taxonomy. Journal of the American Society for Information Science 48 (1997) 543-563
-
(1997)
Journal of the American Society for Information Science
, vol.48
, pp. 543-563
-
-
Saracevic, T.1
Kantor, P.B.2
-
39
-
-
0001126035
-
Evaluation measures for interactive information retrieval
-
Su L.T. Evaluation measures for interactive information retrieval. Information Processing & Management 28 (1992) 503-516
-
(1992)
Information Processing & Management
, vol.28
, pp. 503-516
-
-
Su, L.T.1
-
40
-
-
0009231697
-
Obtrusive versus unobtrusive evaluation of reference service in five Illinois public libraries: A pilot study
-
Weech T.L., and Goldhor H. Obtrusive versus unobtrusive evaluation of reference service in five Illinois public libraries: A pilot study. The Library Quarterly 52 (1982) 305-324
-
(1982)
The Library Quarterly
, vol.52
, pp. 305-324
-
-
Weech, T.L.1
Goldhor, H.2
|