메뉴 건너뛰기




Volumn 28, Issue 3, 2006, Pages 350-373

Motivations and uses: Evaluating virtual reference service from the users' perspective

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33748967792     PISSN: 07408188     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.lisr.2006.06.001     Document Type: Article
Times cited : (45)

References (40)
  • 1
    • 0002785683 scopus 로고
    • A systematic approach toward assessing the value of an information system
    • Ahituv N. A systematic approach toward assessing the value of an information system. MIS Quarterly 4 4 (1980) 61-75
    • (1980) MIS Quarterly , vol.4 , Issue.4 , pp. 61-75
    • Ahituv, N.1
  • 2
    • 0038970192 scopus 로고
    • Information delivery: Identifying priorities, performance, and value
    • Broadbent M., and Lofgren H. Information delivery: Identifying priorities, performance, and value. Information Processing & Management 29 (1993) 683-702
    • (1993) Information Processing & Management , vol.29 , pp. 683-702
    • Broadbent, M.1    Lofgren, H.2
  • 4
    • 3042742262 scopus 로고    scopus 로고
    • To chat or not to chat: Taking another look at virtual reference, Part 1
    • Retrieved November 16, 2005, http://www.infotoday.com/searcher/jul04/arret_coffman.shtml
    • Coffman S., and Arret L. To chat or not to chat: Taking another look at virtual reference, Part 1. Searcher 12 7 (2004) 38-49. http://www.infotoday.com/searcher/jul04/arret_coffman.shtml Retrieved November 16, 2005, http://www.infotoday.com/searcher/jul04/arret_coffman.shtml
    • (2004) Searcher , vol.12 , Issue.7 , pp. 38-49
    • Coffman, S.1    Arret, L.2
  • 5
    • 4444359649 scopus 로고    scopus 로고
    • To chat or not to chat: Taking yet another look at virtual reference, Part 2
    • Coffman S., and Arret L. To chat or not to chat: Taking yet another look at virtual reference, Part 2. Searcher 12 8 (2004) 49-56
    • (2004) Searcher , vol.12 , Issue.8 , pp. 49-56
    • Coffman, S.1    Arret, L.2
  • 6
    • 33748965309 scopus 로고
    • The effectiveness of information service in medium size public libraries
    • The Scarecrow Press, Metuchen, NJ
    • Crowley T. The effectiveness of information service in medium size public libraries. His information service in public libraries: Two studies (1971), The Scarecrow Press, Metuchen, NJ 1-96
    • (1971) His information service in public libraries: Two studies , pp. 1-96
    • Crowley, T.1
  • 7
    • 84986091920 scopus 로고    scopus 로고
    • A university-wide, library-based chat service
    • Curtis D., and Greene A. A university-wide, library-based chat service. Reference Services Review 32 (2004) 220-233
    • (2004) Reference Services Review , vol.32 , pp. 220-233
    • Curtis, D.1    Greene, A.2
  • 8
    • 0035335688 scopus 로고    scopus 로고
    • The mediating effects of intrinsic motivation, ease of use and usefulness perceptions on performance in first-time and subsequent computer users
    • Davis S., and Wiedenbeck S. The mediating effects of intrinsic motivation, ease of use and usefulness perceptions on performance in first-time and subsequent computer users. Interacting With Computers 13 (2001) 549-580
    • (2001) Interacting With Computers , vol.13 , pp. 549-580
    • Davis, S.1    Wiedenbeck, S.2
  • 10
    • 33644832712 scopus 로고    scopus 로고
    • From the mind's eye of the user: The sense-making qualitative-quantitative methodology
    • Dervin B., Foreman-Wernet L., and Lauterbach E. (Eds), Hampton Press, Cresskill, NJ
    • Dervin B. From the mind's eye of the user: The sense-making qualitative-quantitative methodology. In: Dervin B., Foreman-Wernet L., and Lauterbach E. (Eds). Sense-making methodology reader: Selected writings of Brenda Dervin (2003), Hampton Press, Cresskill, NJ 270-292
    • (2003) Sense-making methodology reader: Selected writings of Brenda Dervin , pp. 270-292
    • Dervin, B.1
  • 11
    • 0000901729 scopus 로고
    • Flying a light aircraft: Reference service evaluation from a user's viewpoint
    • Dewdney P., and Ross C.S. Flying a light aircraft: Reference service evaluation from a user's viewpoint. RQ 34 2 (1994) 217-229
    • (1994) RQ , vol.34 , Issue.2 , pp. 217-229
    • Dewdney, P.1    Ross, C.S.2
  • 12
    • 71149099325 scopus 로고
    • Does the 55 percent rule tell the whole story?
    • Durrance J.C. Does the 55 percent rule tell the whole story?. Library Journal 114 7 (1989) 31-36
    • (1989) Library Journal , vol.114 , Issue.7 , pp. 31-36
    • Durrance, J.C.1
  • 13
    • 0001242212 scopus 로고    scopus 로고
    • The imposed query: implications for library service evaluation
    • Gross M. The imposed query: implications for library service evaluation. Reference & User Services Quarterly 37 (1998) 290-299
    • (1998) Reference & User Services Quarterly , vol.37 , pp. 290-299
    • Gross, M.1
  • 14
    • 0033197409 scopus 로고    scopus 로고
    • Imposed versus self-generated questions: implications for reference practice
    • Gross M. Imposed versus self-generated questions: implications for reference practice. Reference & User Services Quarterly 39 1 (1999) 53-61
    • (1999) Reference & User Services Quarterly , vol.39 , Issue.1 , pp. 53-61
    • Gross, M.1
  • 15
    • 27744575607 scopus 로고    scopus 로고
    • Digital reference evaluation: assessing the past to plan for the future
    • Retrieved June 24, 2005, from http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm
    • Hill J.B., Madarash-Hill C., and Bich N.P.T. Digital reference evaluation: assessing the past to plan for the future. Electronic Journal of Academic and Special Librarianship 4 2-3 (2003). http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm Retrieved June 24, 2005, from http://southernlibrarianship.icaap.org/content/v04n03/Hill_j01.htm
    • (2003) Electronic Journal of Academic and Special Librarianship , vol.4 , Issue.2-3
    • Hill, J.B.1    Madarash-Hill, C.2    Bich, N.P.T.3
  • 19
    • 2142842280 scopus 로고    scopus 로고
    • Online chat reference: Survey results from affiliates of two universities
    • Johnson C.M. Online chat reference: Survey results from affiliates of two universities. Reference & User Services Quarterly 43 (2004) 237-247
    • (2004) Reference & User Services Quarterly , vol.43 , pp. 237-247
    • Johnson, C.M.1
  • 20
    • 33748958076 scopus 로고    scopus 로고
    • Kaske, N., & Arnold, J. (2002). An unobtrusive evaluation of online real time library reference services. Retrieved June 24, 2005, from http://www.lib.umd.edu/groups/digref/kaskearnoldunobtrusive.html
  • 22
    • 84986016999 scopus 로고    scopus 로고
    • Virtual service, real data: Results of a pilot study
    • Kibbee J., Ward D., and Ma W. Virtual service, real data: Results of a pilot study. Reference Services Review 30 1 (2002) 25-36
    • (2002) Reference Services Review , vol.30 , Issue.1 , pp. 25-36
    • Kibbee, J.1    Ward, D.2    Ma, W.3
  • 23
    • 85012474048 scopus 로고    scopus 로고
    • Do virtual reference librarians dream of digital reference questions?:A qualitative and quantitative analysis of email and chat reference
    • Lee I.J. Do virtual reference librarians dream of digital reference questions?:A qualitative and quantitative analysis of email and chat reference. Australian Academic & Research Libraries 35 2 (2004) 95-109
    • (2004) Australian Academic & Research Libraries , vol.35 , Issue.2 , pp. 95-109
    • Lee, I.J.1
  • 25
    • 33748963048 scopus 로고    scopus 로고
    • Marsteller, M.R., & Neuhaus, P. (2001). The chat reference experience at Carnegie Mellon University. Retrieved June 24, 2005 from http://www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html
  • 27
    • 0002322211 scopus 로고
    • Motivation: New directions for theory, research, and practice
    • Mitchell T.R. Motivation: New directions for theory, research, and practice. Academy of Management Review 7 1 (1982) 80-88
    • (1982) Academy of Management Review , vol.7 , Issue.1 , pp. 80-88
    • Mitchell, T.R.1
  • 28
    • 33748985588 scopus 로고    scopus 로고
    • Mon, L., & Janes, J.W. (2003). The thank you study: User satisfaction with digital reference service. Retrieved June 24, 2005 from http://www.oclc.org/research/grants/reports/janes/jj2004.pdf
  • 30
    • 33748975324 scopus 로고    scopus 로고
    • A repeated survey analysis of AskERIC user survey data, 1998-2002
    • Lankes R.D., Janes J., Smith L.C., and Finneran C.M. (Eds), Neal-Schuman, New York
    • Pomerantz J. A repeated survey analysis of AskERIC user survey data, 1998-2002. In: Lankes R.D., Janes J., Smith L.C., and Finneran C.M. (Eds). The virtual reference experience: Integrating theory into practice (2004), Neal-Schuman, New York 11-41
    • (2004) The virtual reference experience: Integrating theory into practice , pp. 11-41
    • Pomerantz, J.1
  • 31
    • 33646151789 scopus 로고    scopus 로고
    • The current state of research on reference transactions
    • Lynden F.C. (Ed), Academic Press, New York
    • Richardson Jr. J.V. The current state of research on reference transactions. In: Lynden F.C. (Ed). Advances in Librarianship vol. 26 (2002), Academic Press, New York 175-230
    • (2002) Advances in Librarianship , vol.26 , pp. 175-230
    • Richardson Jr., J.V.1
  • 32
    • 0034556711 scopus 로고    scopus 로고
    • Has the Internet changed anything in reference? The library visit study, phase 2
    • Ross C.S., and Nilsen K. Has the Internet changed anything in reference? The library visit study, phase 2. Reference and User Services Quarterly 40 2 (2000) 147-155
    • (2000) Reference and User Services Quarterly , vol.40 , Issue.2 , pp. 147-155
    • Ross, C.S.1    Nilsen, K.2
  • 33
    • 84986145305 scopus 로고    scopus 로고
    • Instant messaging reference: Users' evaluation of library chat
    • Ruppel M., and Fagan J.C. Instant messaging reference: Users' evaluation of library chat. Reference Services Review 30 3 (2002) 183-197
    • (2002) Reference Services Review , vol.30 , Issue.3 , pp. 183-197
    • Ruppel, M.1    Fagan, J.C.2
  • 34
    • 0031167269 scopus 로고    scopus 로고
    • Studying the value of library and information services. Part II. Methodology and taxonomy
    • Saracevic T., and Kantor P.B. Studying the value of library and information services. Part II. Methodology and taxonomy. Journal of the American Society for Information Science 48 (1997) 543-563
    • (1997) Journal of the American Society for Information Science , vol.48 , pp. 543-563
    • Saracevic, T.1    Kantor, P.B.2
  • 39
    • 0001126035 scopus 로고
    • Evaluation measures for interactive information retrieval
    • Su L.T. Evaluation measures for interactive information retrieval. Information Processing & Management 28 (1992) 503-516
    • (1992) Information Processing & Management , vol.28 , pp. 503-516
    • Su, L.T.1
  • 40
    • 0009231697 scopus 로고
    • Obtrusive versus unobtrusive evaluation of reference service in five Illinois public libraries: A pilot study
    • Weech T.L., and Goldhor H. Obtrusive versus unobtrusive evaluation of reference service in five Illinois public libraries: A pilot study. The Library Quarterly 52 (1982) 305-324
    • (1982) The Library Quarterly , vol.52 , pp. 305-324
    • Weech, T.L.1    Goldhor, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.