Service quality gap in China's hotel industry: A study of tourist perceptions and expectations

Journal of Hospitality and Tourism Research

Volumn 22, Issue 3, 1998, Pages 252-267

  Qu, Hailin ^a   Tsang, Nelson ^b  

^a SAN FRANCISCO STATE UNIVERSITY   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

China's hotel industry; Logistic regression; Service quality; Tourist perception and expectation

Indexed keywords

EID: 0342790987     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634809802200304     Document Type: Article

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