Certification in the indian offshore IT services industry

Manufacturing and Service Operations Management

Volumn 11, Issue 3, 2009, Pages 471-492

  Gopal, Anandasivam ^a   Gao, Guodong ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

Certification; OM information technology interface; Outsourcing; Process design; Quality management; Service operations; Signaling; Technology management

Indexed keywords

CAPABILITY MATURITY MODELS; CERTIFICATION; CERTIFICATION PROGRAMS; COST STRUCTURE; EFFICIENCY GAIN; FIRM CAPABILITIES; INSTITUTIONAL THEORY; ISO 9001; IT SERVICES; OM-INFORMATION TECHNOLOGY INTERFACE; POTENTIAL CUSTOMERS; QUALITY CERTIFICATION; SERVICE OPERATIONS; TECHNOLOGY MANAGEMENT; THEORETICAL FRAMEWORK;

COORDINATE MEASURING MACHINES; INDUSTRIAL MANAGEMENT; INTERNATIONAL TRADE; OUTSOURCING; PROCESS DESIGN; QUALITY CONTROL; QUALITY MANAGEMENT; SIGNALING; SOFTWARE ENGINEERING;

INFORMATION TECHNOLOGY;

EID: 68349121570     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1080.0234     Document Type: Article

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