Adapting the interaction in a call centre system

Interacting with Computers

Volumn 18, Issue 3, 2006, Pages 478-506

  Cena, Federica ^a   Torre, Ilaria ^a  

^a UNIVERSITY OF TURIN   (Italy)

Author keywords

Adaptation; Automatic response; Call Centre; Calls routing; User modeling; VUI (voice user interface)

Indexed keywords

COMPUTER SIMULATION; PROFESSIONAL ASPECTS; SOCIETIES AND INSTITUTIONS; USER INTERFACES;

ADAPTATION; AUTOMATIC RESPONSE; CALL CENTRE; CALLS ROUTING; USER MODELING; VUI (VOICE USER INTERFACE);

ADAPTIVE SYSTEMS;

EID: 33646239811     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2005.11.007     Document Type: Article

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