Customer satisfaction study via a latent segment model

Journal of Retailing and Consumer Services

Volumn 16, Issue 5, 2009, Pages 352-359

  Fonseca, Jaime R S ^a  

^a Instituto Superior de Ciências Sociais e Políticas ISCSP Technical University of Lisbon   (Portugal)

Author keywords

American customer satisfaction index; Customer satisfaction; Information criteria; Latent segment models; Overall satisfaction index; Quantitative methods; Service quality

Indexed keywords

CONSUMPTION BEHAVIOR; INDEX METHOD; MODELING; SERVICE SECTOR;

EID: 68149147219     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2009.04.001     Document Type: Article

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