메뉴 건너뛰기




Volumn 24, Issue 4, 2004, Pages 297-310

Effect of technology on sales performance: Progressing from technology acceptance to technology usage and consequence

Author keywords

[No Author keywords available]

Indexed keywords


EID: 20444451975     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.1080/08853134.2004.10749039     Document Type: Article
Times cited : (100)

References (55)
  • 2
    • 2242449787 scopus 로고    scopus 로고
    • Goals Constructs in Psychology: Structure, Process and Content
    • Austin, J.T., and J.B. Vancouver (1996), “Goals Constructs in Psychology: Structure, Process and Content,” Psychological Bulletin, 120 (3), 338-375.
    • (1996) Psychological Bulletin , vol.120 , Issue.3 , pp. 338-375
    • Austin, J.T.1    Vancouver, J.B.2
  • 3
    • 0033426710 scopus 로고    scopus 로고
    • Goal Setting and Goal Striving in Consumer Behavior
    • Bagozzi, Richard P, and Uptal Dholakia (1999), “Goal Setting and Goal Striving in Consumer Behavior,” Journal of Marketing, 63 (SpecialIssue), 19-32.
    • (1999) Journal of Marketing , vol.63 , pp. 19-32
    • Bagozzi, R.P.1    Dholakia, U.2
  • 4
    • 0001449665 scopus 로고
    • A New Product Growth for Model Consumer Durables
    • Theory Series
    • Bass, Frank M. (1969), “A New Product Growth for Model Consumer Durables,” Management Science, 15 (5, Theory Series), 215-227.
    • (1969) Management Science , vol.15 , Issue.5 , pp. 215-227
    • Bass, F.M.1
  • 5
    • 2142759061 scopus 로고
    • Gaming, Gambling and Other Addictive Play
    • J.H. Kerr and M.J. Apter, eds., Amsterdam: Swets & Zeitlinger
    • Brown, R.I.F. (1991), “Gaming, Gambling and Other Addictive Play,” in Adult Play: A Reversal Theory Approach, J.H. Kerr and M.J. Apter, eds., Amsterdam: Swets & Zeitlinger, 101-118.
    • (1991) Adult Play: A Reversal Theory Approach , pp. 101-118
    • Brown, R.I.F.1
  • 6
    • 0000505759 scopus 로고
    • Some Contributions of the Study of Gambling to the Study of Other Addictions
    • W.R. Eadington and J.A. Cornelius, eds., Reno, NV: University of Nevada
    • Brown, R.I.F. (1993), “Some Contributions of the Study of Gambling to the Study of Other Addictions,” in Gambling Behavior and Problem Gambling, W.R. Eadington and J.A. Cornelius, eds., Reno, NV: University of Nevada, 241-272.
    • (1993) Gambling Behavior and Problem Gambling , pp. 241-272
    • Brown, R.I.F.1
  • 7
    • 84995571599 scopus 로고    scopus 로고
    • A New Look at Psychological Climate and Its Relationship to Job Involvement, Effort, and Performance
    • Brown, Steven P., and Thomas W. Leigh (1996), “A New Look at Psychological Climate and Its Relationship to Job Involvement, Effort, and Performance,” Journal of Applied Psychology, 81 (4), 358-368.
    • (1996) Journal of Applied Psychology , vol.81 , Issue.4 , pp. 358-368
    • Brown, S.P.1    Leigh, T.W.2
  • 8
    • 20444466982 scopus 로고    scopus 로고
    • A Moderated-Mediated Model of Psychological Effects on Salesperson Performance
    • Forthcoming
    • Brown, Steven P., and Thomas W. Leigh, and Eli Jones (2005), “A Moderated-Mediated Model of Psychological Effects on Salesperson Performance,” Journal of Applied Psychology, Forthcoming.
    • (2005) Journal of Applied Psychology
    • Brown, S.P.1    Leigh, T.W.2    Jones, E.3
  • 10
    • 0036676363 scopus 로고    scopus 로고
    • A Factor-Analytic Investigation of Computer ‘Addiction and Engagement,”
    • Charlton, John P. (2002), “A Factor-Analytic Investigation of Computer ‘Addiction’ and Engagement,” British Journal of Psychology, 93 (3), 329-344.
    • (2002) British Journal of Psychology , vol.93 , Issue.3 , pp. 329-344
    • Charlton, J.P.1
  • 11
    • 85009556973 scopus 로고
    • The Determinants of Salesperson Performance: A Meta-Analysis
    • May
    • Churchill, Gilbert A., Jr., Neil M. Ford, Steven W Hartley, and Orville C. Walker, Jr. (1985), “The Determinants of Salesperson Performance: A Meta-Analysis,” Journal of Marketing Research, 22, 2 (May), 103-108.
    • (1985) Journal of Marketing Research , vol.22 , Issue.2 , pp. 103-108
    • Churchill, G.A.1    Ford, N.M.2    Hartley, S.W.3    Walker, O.C.4
  • 12
    • 49149116092 scopus 로고
    • Computer Self-Efficacy: Development of a Measure and Initial Test
    • Compeau, Deborah R., and Christopher A. Higgins (1995), “Computer Self-Efficacy: Development of a Measure and Initial Test,” MIS Quarterly, 19 (2), 189-211.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 189-211
    • Compeau, D.R.1    Higgins, C.A.2
  • 13
    • 0000004470 scopus 로고    scopus 로고
    • Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study
    • Compeau, Deborah R., and Christopher A. Higgins, and Sid Huff (1999), “Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study,” MIS Quarterly, 23 (2), 145-158.
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 145-158
    • Compeau, D.R.1    Higgins, C.A.2    Huff, S.3
  • 15
    • 55249087535 scopus 로고
    • Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
    • Davis, Fred D. (1989), “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly, 13 (3), 319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 16
    • 84936823933 scopus 로고
    • User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
    • Davis, Fred D., Richard P. Bagozzi, and Paul R. Warshaw (1989), “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Management Science, 35 (8), 982-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 17
    • 84991149383 scopus 로고
    • Extrinsic and Intrinsic Motivation to Use Computers in the Workplace
    • Davis, Fred D., Richard P. Bagozzi, and Paul R. Warshaw (1992), “Extrinsic and Intrinsic Motivation to Use Computers in the Workplace,” Journal of Applied Social Psychology, 22 (14), 1111-1132.
    • (1992) Journal of Applied Social Psychology , vol.22 , Issue.14 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 18
    • 0001808803 scopus 로고    scopus 로고
    • Extending the Technology Acceptance Model with Task-Technology Fit Constructs
    • Dishaw, Mark T., and Diane M. Strong (1999), “Extending the Technology Acceptance Model with Task-Technology Fit Constructs,” Information & Management, 36 (1), 9-21.
    • (1999) Information & Management , vol.36 , Issue.1 , pp. 9-21
    • Dishaw, M.T.1    Strong, D.M.2
  • 19
    • 0009907408 scopus 로고    scopus 로고
    • Sales Force Automation Usage, Effectiveness, and Cost-Benefit in Germany, England and the United States
    • Engle, Robert L., and Michael L. Barnes (2000), “Sales Force Automation Usage, Effectiveness, and Cost-Benefit in Germany, England and the United States,” Journal of Business & Industrial Marketing, 15 (4), 216-241.
    • (2000) Journal of Business & Industrial Marketing , vol.15 , Issue.4 , pp. 216-241
    • Engle, R.L.1    Barnes, M.L.2
  • 20
    • 85009643494 scopus 로고    scopus 로고
    • An Exploratory Study of Sales Force Automation Practices: Expectations and Realities
    • Spring
    • Erffmeyer, Robert C., and Dale A. Johnson (2001), “An Exploratory Study of Sales Force Automation Practices: Expectations and Realities,” Journal of Personal Selling & Sales Management, 21, 2 (Spring), 167-175.
    • (2001) Journal of Personal Selling & Sales Management , vol.21 , Issue.2 , pp. 167-175
    • Erffmeyer, R.C.1    Johnson, D.A.2
  • 21
    • 85009535689 scopus 로고    scopus 로고
    • The Role of Trust in Salesperson-Sales Manager Relationships
    • Fall
    • Flaherty, Karen E., and James M. Pappas (2000), “The Role of Trust in Salesperson-Sales Manager Relationships,” Journal ofPersonalSelling&SalesManagement, 20, 4 (Fall), 271-278.
    • (2000) Journal Ofpersonalselling&Salesmanagement , vol.20 , Issue.4 , pp. 271-278
    • Flaherty, K.E.1    Pappas, J.M.2
  • 22
    • 85009592256 scopus 로고
    • White Paper: Sales Force Automation
    • Gillan, Clare (1992), “White Paper: Sales Force Automation,” Sales & Marketing Management, 144 (15), 19-28.
    • (1992) Sales & Marketing Management , vol.144 , Issue.15 , pp. 19-28
    • Gillan, C.1
  • 23
    • 0002004741 scopus 로고    scopus 로고
    • Internet Addiction: Does It Really Exist?
    • Jayne Gackenbach, ed., Athabasca, Alberta, Canada: Academic Press
    • Griffiths, Mark (1998), “Internet Addiction: Does It Really Exist?” in Psychology and the Internet, Jayne Gackenbach, ed., Athabasca, Alberta, Canada: Academic Press, 61-75.
    • (1998) Psychology and the Internet , pp. 61-75
    • Griffiths, M.1
  • 24
    • 0037678806 scopus 로고    scopus 로고
    • The Relationship Between Technology and Performance: A Meta-Analysis ofTechnology Models
    • Heine, Michelle Lane, Varun Grover, and Manoj K. Malhotra (2003), “The Relationship Between Technology and Performance: A Meta-Analysis ofTechnology Models,” Omega, 31 (3), 189-204.
    • (2003) Omega , vol.31 , Issue.3 , pp. 189-204
    • Heine, M.L.1    Grover, V.2    Malhotra, M.K.3
  • 25
    • 85009573465 scopus 로고    scopus 로고
    • Factors Leading to Sales Force Automation Use: A Longitudinal Analysis
    • Summer
    • Jones, Eli, Suresh Sundaram, and Wynne Chin (2002), “Factors Leading to Sales Force Automation Use: A Longitudinal Analysis,” Journal ofPersonal Selling & Sales Management, 22, 3 (Summer), 145-156.
    • (2002) Journal Ofpersonal Selling & Sales Management , vol.22 , Issue.3 , pp. 145-156
    • Jones, E.1    Sundaram, S.2    Chin, W.3
  • 27
    • 21344492853 scopus 로고
    • Trait Procrastination, Time Management and Academic Behavior
    • Lay, Clarry H., and Henri C. Schouwenburg (1993), “Trait Procrastination, Time Management and Academic Behavior,” Journal of Social Behavior and Personality, 8 (4), 647-662.
    • (1993) Journal of Social Behavior and Personality , vol.8 , Issue.4 , pp. 647-662
    • Lay, C.H.1    Schouwenburg, H.C.2
  • 29
    • 85009563281 scopus 로고    scopus 로고
    • Research Priorities in Sales Strategy and Performance
    • Spring
    • Leigh, Thomas W, and Greg W Marshall (2001), “Research Priorities in Sales Strategy and Performance,” Journal of Personal Selling & Sales Management, 21, 2 (Spring), 83-93.
    • (2001) Journal of Personal Selling & Sales Management , vol.21 , Issue.2 , pp. 83-93
    • Leigh, T.W.1    Marshall, G.W.2
  • 30
  • 31
    • 0000613478 scopus 로고    scopus 로고
    • Beyond the Interface: Ease of Use and Task/Technology Fit
    • Mathieson, Kieran, and Mark Keil (1998), “Beyond the Interface: Ease of Use and Task/Technology Fit,” Information & Management, 34 (4), 221-230.
    • (1998) Information & Management , vol.34 , Issue.4 , pp. 221-230
    • Mathieson, K.1    Keil, M.2
  • 32
    • 0009955265 scopus 로고    scopus 로고
    • Navigating Through Rough Waters: The Importance of Trust in Managing Sales Representatives in Times of Change
    • McNeilly, Kevin M., and Marian B. Lawson (1999), “Navigating Through Rough Waters: The Importance of Trust in Managing Sales Representatives in Times of Change,” Industrial Marketing Management, 28 (1), 37-39.
    • (1999) Industrial Marketing Management , vol.28 , Issue.1 , pp. 37-39
    • Mc Neilly, K.M.1    Lawson, M.B.2
  • 33
    • 20444506152 scopus 로고
    • Maximize the Payoff from Information Technology
    • October
    • Mills, S. (1995), “Maximize the Payoff from Information Technology,” CIO Magazine, 9, 1 (October), 112.
    • (1995) CIO Magazine , vol.9 , Issue.1 , pp. 112
    • Mills, S.1
  • 34
    • 73449149291 scopus 로고
    • Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
    • Moore, Gary C., and Izak Benbasat (1991), “Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation,” Information Systems Research, 2 (3), 192-222.
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 192-222
    • Moore, G.C.1    Benbasat, I.2
  • 35
    • 85009583495 scopus 로고    scopus 로고
    • Coping Strategy Profiles Used by Salespeople: Their Relationships with Personal Characteristics and Work Outcomes
    • Spring
    • Nonis, Sarah A., and Jeffrey K. Sager (2003), “Coping Strategy Profiles Used by Salespeople: Their Relationships with Personal Characteristics and Work Outcomes,” Journal ofPersonal Selling & Sales Management, 23, 2 (Spring), 139-150.
    • (2003) Journal Ofpersonal Selling & Sales Management , vol.23 , Issue.2 , pp. 139-150
    • Nonis, S.A.1    Sager, J.K.2
  • 36
    • 0009939578 scopus 로고    scopus 로고
    • Salesforce Automation and the Adoption of Technological Innovations by Salespeople: Theory and Implications
    • Parthasarathy, M., and R.S. Sohli (1997), “Salesforce Automation and the Adoption of Technological Innovations by Salespeople: Theory and Implications,” Journal of Business & Industrial Marketing, 12 (3-4), 196-208.
    • (1997) Journal of Business & Industrial Marketing , vol.12 , Issue.3-4 , pp. 196-208
    • Parthasarathy, M.1    Sohli, R.S.2
  • 37
    • 21144473689 scopus 로고
    • An Empirical Investigation of Returns to Search
    • Ratchford, Brian T., and Narasimhan Srinivasan (1993), “An Empirical Investigation of Returns to Search,” Marketing Science, 12 (1), 73-87.
    • (1993) Marketing Science , vol.12 , Issue.1 , pp. 73-87
    • Ratchford, B.T.1    Srinivasan, N.2
  • 38
    • 0031536343 scopus 로고    scopus 로고
    • The Sales Manager as a Role Model: Effects on Trust, Job Satisfaction, and Performance of Salespeople
    • Rich, Gregory A. (1997), “The Sales Manager as a Role Model: Effects on Trust, Job Satisfaction, and Performance of Salespeople,” Journal of the Academy of Marketing Science, 25 (4), 319-328.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.4 , pp. 319-328
    • Rich, G.A.1
  • 39
    • 85009577106 scopus 로고    scopus 로고
    • The Acquisition and Use of Sales Force Automation by Mid-Sized Manufacturers
    • Spring
    • Rivers, L. Mark, and Jack Dart (1999), “The Acquisition and Use of Sales Force Automation by Mid-Sized Manufacturers,” Journal ofPersonal Selling & Sales Management, 19, 2 (Spring), 59-73.
    • (1999) Journal Ofpersonal Selling & Sales Management , vol.19 , Issue.2 , pp. 59-73
    • Rivers, L.M.1    Dart, J.2
  • 40
    • 0142231525 scopus 로고    scopus 로고
    • Bayesian Statistics and Marketing
    • Rossi, Peter E., and Greg M. Allenby (2003), “Bayesian Statistics and Marketing,” Marketing Science, 22 (3), 304-328.
    • (2003) Marketing Science , vol.22 , Issue.3 , pp. 304-328
    • Rossi, P.E.1    Allenby, G.M.2
  • 41
    • 85009548070 scopus 로고    scopus 로고
    • A Framework for Examining IT-Enabled Market Relationships
    • Spring
    • Shoemaker, Mary E. (2001), “A Framework for Examining IT-Enabled Market Relationships,” Journal ofPersonal Selling & Sales Management, 21, 2 (Spring), 177-185.
    • (2001) Journal Ofpersonal Selling & Sales Management , vol.21 , Issue.2 , pp. 177-185
    • Shoemaker, M.E.1
  • 42
    • 0036021511 scopus 로고    scopus 로고
    • The Hidden Minefields in the Adoption of Sales Force Automation Technologies
    • Speier, Cheri, and Viswanath Venkatesh (2002), “The Hidden Minefields in the Adoption of Sales Force Automation Technologies,” Journal of Marketing, 66 (3), 98-111.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 43
    • 0042929819 scopus 로고    scopus 로고
    • Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Per-formance, and Age/Performance Relationships
    • Sturman, Michael C. (2003), “Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Per-formance, and Age/Performance Relationships,” Journal of Management, 29 (5), 609-640.
    • (2003) Journal of Management , vol.29 , Issue.5 , pp. 609-640
    • Sturman, M.C.1
  • 44
    • 21344494683 scopus 로고
    • Learning, Orientation, Working Smart, and Effective Selling
    • Sujan, Harish, Barton A. Weitz, and Nirmalya Kumar (1994), “Learning, Orientation, Working Smart, and Effective Selling,” Journal of Marketing, 58 (3), 39-52.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 39-52
    • Sujan, H.1    Weitz, B.A.2    Kumar, N.3
  • 46
    • 73549120882 scopus 로고
    • Understanding Information Technology Usage: A Test of Competing Models
    • Taylor, Shirley, and Peter Todd (1995), “Understanding Information Technology Usage: A Test of Competing Models,” Information Systems Research, 6 (2), 144-176.
    • (1995) Information Systems Research , vol.6 , Issue.2 , pp. 144-176
    • Taylor, S.1    Todd, P.2
  • 47
    • 0442277744 scopus 로고
    • Computers Bring Quick Return
    • Taylor, Thayer C. (1993), “Computers Bring Quick Return,” Sales & Marketing Management, 145 (11), 22-25.
    • (1993) Sales & Marketing Management , vol.145 , Issue.11 , pp. 22-25
    • Taylor, T.C.1
  • 49
    • 0003376244 scopus 로고    scopus 로고
    • Factors Influencing Personal Computer Usage: The Gender Gap
    • Teo, Thompson S.H., and Vivien K.G. Lim (1996), “Factors Influencing Personal Computer Usage: The Gender Gap,” Women in Management Review, 11 (8), 18-26.
    • (1996) Women in Management Review , vol.11 , Issue.8 , pp. 18-26
    • Teo, T.S.H.1    Lim, V.K.G.2
  • 50
    • 38749129220 scopus 로고
    • Personal Computing: Toward a Conceptual Model of Utilization
    • Thompson, Ronald L., Christopher A. Higgins, and Jane M. Howell (1991), “Personal Computing: Toward a Conceptual Model of Utilization,” MIS Quarterly, 15 (1), 125-143.
    • (1991) MIS Quarterly , vol.15 , Issue.1 , pp. 125-143
    • Thompson, R.L.1    Higgins, C.A.2    Howell, J.M.3
  • 51
    • 0033872521 scopus 로고    scopus 로고
    • A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
    • Venkatesh, Viswanath, and Fred D. Davis (2000), “A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies,” Management Science, 46 (2), 186-204.
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 52
    • 1542382496 scopus 로고    scopus 로고
    • User Acceptance of Information Technology: Toward a Unified View
    • Venkatesh, Viswanath, and Fred D. Davis, Michael G. Morris, Gordon B. Davis, and Fred D. Davis (2003), “User Acceptance of Information Technology: Toward a Unified View,” MIS Quarterly, 27 (3), 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1    Davis, F.D.2    Morris, M.G.3    Davis, G.B.4    Davis, F.D.5
  • 53
    • 0642288767 scopus 로고
    • Taking a Laptop on a Call
    • October 25, 1993
    • Verity, John W (1993), “Taking a Laptop on a Call,” Business Week, October 25, 1993, 124-125.
    • (1993) Business Week , pp. 124-125
    • Verity, J.W.1
  • 54
    • 0032335066 scopus 로고    scopus 로고
    • A Meta-Analytic Review of Predictors of Job Performance for Salespeople
    • Vinchur, Andrew J., Jeffrey S. Schippmann, Fred S. Switzer, III, and Philip L. Roth (1998), “A Meta-Analytic Review of Predictors of Job Performance for Salespeople,” Journal of Applied Psychology, 83 (4), 586-597.
    • (1998) Journal of Applied Psychology , vol.83 , Issue.4 , pp. 586-597
    • Vinchur, A.J.1    Schippmann, J.S.2    Switzer, F.S.3    Roth, P.L.4
  • 55
    • 0343763642 scopus 로고
    • An Optimal Algorithm for Sales Representative Time Management
    • Zoltners, Andris A., Prabhakant Sinha, and Philip S.C. Chong (1979), “An Optimal Algorithm for Sales Representative Time Management,” Management Science, 25 (12), 1197-1207.
    • (1979) Management Science , vol.25 , Issue.12 , pp. 1197-1207
    • Zoltners, A.A.1    Sinha, P.2    Chong, P.S.C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.