Determinants of success in open source software networks

Industrial Management and Data Systems

Volumn 109, Issue 4, 2009, Pages 532-549

  Casaló, Luis V ^a   Cisneros, Jesús ^a   Flavián, Carlos ^a   Guinalíu, Miguel ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Consumer behaviour; Internet; Open systems; Social networks; User studies

Indexed keywords

COMMERCIAL NETWORKS; CONSUMER BEHAVIOUR; DESIGN/METHODOLOGY/APPROACH; DISTRIBUTION CHANNEL; FREE-RIDERS; INDIRECT EFFECTS; MEASUREMENT SCALE; ON-LINE NETWORK; OPEN SOURCE SOFTWARE; RESEARCH FIELDS; SOCIAL NETWORK; SOCIAL NETWORKS; STRUCTURAL MODELLING; USER STUDIES;

COMPUTER SOFTWARE; INNOVATION; INTERNET;

OPEN SYSTEMS;

EID: 67650686664     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570910948650     Document Type: Article

References (49)

1. Algesheimer, R., Dholakia, U.M. and Herrmann, A. (2005), "The social influence of brand communities: evidence from European car clubs", Journal of Marketing, Vol. 59 No. 3, pp. 19-34.
2. Almquist, E. and Roberts, K.J. (2000), "A "mindshare" manifesto", Mercer Management Journal, Vol. 12, pp. 9-20.
3. Anastasi, A. (1988), Psychological Testing, Macmillan, New York, NY.
4. Andersen, P.H. (2005), "Relationship marketing and brand involvement of professionals through web-enhanced brand communities: the case of coloplast", Industrial Marketing Management, Vol. 34, pp. 39-51.
5. Anderson, J. and Gerbing, D. (1988), "Structural modeling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
6. Andreassen, T.W. (1999), "What drives customer loyalty with complaint resolution?", Journal of Service Research, Vol. 1 No. 4, pp. 324-32.
7. Bagozzi, R.P. (1994), "Structural equation model in marketing research. Basic principles", in Bagozzi, R.P. (Ed.), Principles of Marketing Research, Blackwell Publishers, Oxford, pp. 317-85.
8. Bagozzi, R.P. and Dholakia, U.M. (2006), "Open source software communities: a study of participation in Linux user groups", Management Science, Vol. 52 No. 7, pp. 1099-115.
9. Bhattacherjee, A. (2001), "Understanding information systems continuance: an expectation-confirmation model", MIS Quarterly, Vol. 25 No. 3, pp. 351-70.
10. Bressler, S. and Grantham, C. (2000), Community of Commerce, McGraw-Hill, New York, NY.
11. Cai, S. and Xu, Y. (2006), "Effects of outcome, process and shopping enjoyment on online consumer behaviour", Electronic Commerce Research and Applications, Vol. 5 No. 4, pp. 272-81.
12. Casaló, L., Flavián, C. and Guinalíu, M. (2007), "The role of security privacy, usability and trust in the development of the online banking", Online Information Review, Vol. 31 No. 5, pp. 583-603.
13. Dowling, G.R. (1994), Corporate Reputation, Longman Publishing, New York, NY.
14. Evanschitzky, H.I.R., Gopalkrishnan, H.P., Joerg, N. and Heribert, M. (2006), "The relative strength of affective commitment in securing loyalty in service relationships", Journal of Business Research, Vol. 59, pp. 1207-13.
15. Flavian, C. and Guinaliu, M. (2006), "Consumer trust, perceived security, and privacy policy: three basic elements of loyalty to a website", Industrial Management & Data Systems, Vol. 106 Nos 5-6, pp. 601-20.
16. Flavian, C., Guinaliu, M. and Gurrea, R. (2006), "The role played by perceived usability, satisfaction and consumer trust on website loyalty", Information & Management, Vol. 43 No. 1, pp. 1-14.
17. Fornell, C. and Larcker, D. (1981), "Structural equation models with unobserved variables and measurement error", Journal of Marketing Research, Vol. 18, pp. 39-50.
18. Ganesan, S. (1994), "Determinants of long-term orientation in buyer-seller relationships", Journal of Marketing, Vol. 58, pp. 1-19.
19. Gustafsson, A., Johnson, M. and Roos, I. (2005), "the effects of consumer satisfaction, relationship commitment dimensions, and triggers on consumer retention", Journal of Marketing, Vol. 69 No. 4, pp. 210-8.
20. Hagel, J. III and Armstrong, A.G. (1997), Net Gain: Expanding Markets through Virtual Communities, Harvard Business School Press, Boston, MA.
21. Hallowell, R. (1996), "The relationships of customer satisfaction, customer loyalty and profitability: an empirical study", International Journal of Service Industry Management, Vol. 7 No. 4, pp. 27-42.
22. Harris, L.C. and Goode, M.M.H. (2004), "The four levels of loyalty and the pivotal role of trust: a study of online services dynamics", Journal of Retailing, Vol. 80, pp. 139-58.
23. Jöreskog, K.G. (1971), "Statistical analysis of sets of congeneric tests", Psychometrika, Vol. 36, pp. 109-33.
24. Jöreskog, K.G. and Sörbom, D. (1993), LISREL 8 Structural Equation Modeling with the SIMPLIS Command Language, Scientific Software International, Chicago, IL.
25. Kim, W.G., Lee, C. and Himstra, S.J. (2004), "Effects of an online virtual community on customer loyalty and travel product purchases", Tourism Management, Vol. 25, pp. 343-55.
26. Koh, J. and Kim, D. (2004), "Knowledge sharing in virtual communities: an e-business perspective", Expert Systems with Applications, Vol. 26, pp. 155-66.
27. Kozinets, R.V. (2002), "The field behind the screen: using netnography for marketing research in online communities", Journal of Marketing Research, Vol. 39 No. 1, pp. 61-72.
28. Lichtenstein, D.R., Netemeyer, R.G. and Burton, S. (1990), "Distinguishing coupon proneness from value consciousness: an acquisition - transaction utility theory perspective", Journal of Marketing, Vol. 54, pp. 54-67.
29. Lin, L. (2007), "Impact of user skills and network effects on the competition between open source and proprietary software", Electronic Commerce Research and Applications, Vol. 7 No. 1, pp. 68-81.
30. Lynch, J. and Ariely, D. (2000), "Wine online: search costs affect competition on price quality and distribution", Marketing Science, Vol. 19 No. 1, pp. 83-103.
31. McAlexander, J.H., Schouten, J.W. and Koening, H.F. (2002), "Building brand community", Journal of Marketing, Vol. 66 No. 1, pp. 38-54.
32. Morgan, R. and Hunt, S. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
33. Muñiz, A. and O'Guinn, T.C. (2001), "Brand communities", Journal of Consumer Research, Vol. 27, pp. 412-32.
34. Nilsson, O. and Olsen, J. (1995), "Measuring consumer retail store loyalty", European Advances in Consumer Research, Vol. 2, pp. 289-97.
35. Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw-Hill, New York, NY.
36. Nurosis, M. (1994), Statistical Data Analysis, SPSS, Chicago, IL
37. Real, J.C., Leal, A. and Roldan, J.L. (2006), "Information technology as a determinant of organizational learning and technological distinctive competencies", Industrial Marketing Management, Vol. 35 No. 4, pp. 505-21.
38. Ridings, C.M., Gefen, D. and Arinze, B. (2002), "Some antecedents and effects of trust in online communities", Journal of Strategic Information Systems, Vol. 11, pp. 271-95.
39. Roberts, K., Varki, S. and Brodie, R. (2003), "Measuring the quality of relationships in consumer services: an empirical study", European Journal of Marketing, Vol. 37 Nos 1/2, pp. 169-96.
40. Sanzo, M.J., Santos, M.L., Vázquez, R. and Álvarez, L.I. (2003), "The effect of market orientation on buyer-seller relationship satisfaction", Industrial Marketing Management, Vol. 32 No. 4, pp. 327-45.
41. Sen, S. and Lerman, D. (2007), "Why are you telling me this? An examination into negative consumer reviews on the web", Journal of Interactive Marketing, Vol. 21 No. 4, pp. 76-94.
42. Severt, E. (2002), Customer's Path to Loyalty: A Partial Test Of The Relationships Of Prior Experience Justice, and Customer Satisfaction, Doctoral Thesis, Faculty of the Virginia Polytechnic Institute and State University, Blacksburg, VA.
43. Smith, D., Menon, S. and Sivakumar, K. (2005), "Online peer and editorial recommendations, trust, and choice in virtual markets", Journal of Interactive Marketing, Vol. 19 No. 3, pp. 15-37.
44. Smith, K.W. (1974), "On estimating the reliability of composite indexes through factor analysis", Sociological Methods & Research, Vol. 2, pp. 485-510.
45. Spreng, R.A. and Chiou, J. (2002), "A cross-cultural assessment of the satisfaction formation process", European Journal of Marketing, Vol. 36 Nos 7/8, pp. 829-39.
46. Steenkamp, J.B.E.M. and Geyskens, I. (2006), "How country characteristics affect the perceived value of a website", Journal of Marketing, Vol. 70 No. 3, pp. 136-50.
47. Wasko, M. and Faraj, S. (2000), "It is what one does: why people participate and help others in electronic communities of practice", Journal of Strategic Information Systems, Vol. 9, pp. 155-73.
48. Wiertz, C. and De Ruyter, K. (2007), "Beyond the call of duty: why consumers contribute to firm-hosted commercial online communities", Organization Studies, Vol. 28 No. 3, pp. 347-76.
49. Zaichkowsky, J.L. (1985), "Measuring the involvement construct", Journal of Consumer Research, Vol. 12 No. 4, pp. 341-52.