Comparing the main effects and moderating effects of education among three models in IT service: A quantitative approach

Quality and Quantity

Volumn 43, Issue 4, 2009, Pages 617-633

  Lin, Chieh Peng ^a   Ding, Cherng G ^b  

^a NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Education; Loyalty; Moderator; Relational selling behavior; Relationship quality; Satisfaction; Service recovery; Trust

Indexed keywords

EID: 67650642219     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-007-9150-y     Document Type: Article

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