메뉴 건너뛰기




Volumn 17, Issue 2, 2008, Pages 238-255

Service strategies for higher educational institutions based on student segmentation

Author keywords

Registration data analysis; Segmentation; Service strategies

Indexed keywords


EID: 67449158173     PISSN: 08841241     EISSN: 15407144     Source Type: Journal    
DOI: 10.1080/08841240801912641     Document Type: Article
Times cited : (27)

References (67)
  • 1
    • 33750187687 scopus 로고    scopus 로고
    • Focus groups help to focus the marketing strategy
    • Ashar, H. and Lane, M. (1996) Focus groups help to focus the marketing strategy. Journal of Marketing for Higher Education, 7:2, pp. 33-41.
    • (1996) Journal of Marketing for Higher Education , vol.7 , Issue.2 , pp. 33-41
    • Ashar, H.1    Lane, M.2
  • 2
    • 84936033322 scopus 로고
    • International students on campus: A challenge for counselors, medical providers, and clinicians
    • Aubrey, R. (1991) International students on campus: A challenge for counselors, medical providers, and clinicians. Smith College Studies in Social Work, 62, pp. 20-33.
    • (1991) Smith College Studies in Social Work , vol.62 , pp. 20-33
    • Aubrey, R.1
  • 5
    • 33750179470 scopus 로고    scopus 로고
    • Segmenting University Students on the Basis of their Expectations
    • Blasko, M. F. and Saura, I. G. (2006) Segmenting University Students on the Basis of their Expectations. Journal of Marketing for Higher Education, 16:1, pp. 25-45.
    • (2006) Journal of Marketing for Higher Education , vol.16 , Issue.1 , pp. 25-45
    • Blasko, M.F.1    Saura, I.G.2
  • 6
    • 85032068731 scopus 로고    scopus 로고
    • Market segmentation in hospitality research: No longer a sequential process
    • Bowen, J. T. (1998) Market segmentation in hospitality research: No longer a sequential process. International Journal of Contemporary Hospitality Management, 10:7, pp. 289-296.
    • (1998) International Journal of Contemporary Hospitality Management , vol.10 , Issue.7 , pp. 289-296
    • Bowen, J.T.1
  • 8
    • 0034258101 scopus 로고    scopus 로고
    • The Influence of Active Learning on the College Student Departure Process
    • Braxton, J. M. and Milem, J. F. (2000) The Influence of Active Learning on the College Student Departure Process. Journal of Higher Education, 71:5, pp. 569-591.
    • (2000) Journal of Higher Education , vol.71 , Issue.5 , pp. 569-591
    • Braxton, J.M.1    Milem, J.F.2
  • 9
    • 0038277989 scopus 로고
    • The foreign student today: A profile
    • Jossey-Bass, San Francisco
    • Bulthius, J. D. (1986) The foreign student today: A profile. Guiding the development of foreign students,, pp. 19-27. Jossey-Bass, San Francisco
    • (1986) Guiding the Development of Foreign Students , pp. 19-27
    • Bulthius, J.D.1
  • 10
    • 18844437040 scopus 로고    scopus 로고
    • Strategic Marketing Planning in International Schools
    • Bunnell, T. (2005) Strategic Marketing Planning in International Schools. International Journal of Educational Management, 19:1, pp. 59-66.
    • (2005) International Journal of Educational Management , vol.19 , Issue.1 , pp. 59-66
    • Bunnell, T.1
  • 12
    • 85011507709 scopus 로고    scopus 로고
    • Early Transfer: A Case Study of Traditional- Aged Community College Students
    • Cejda, B. D. and Kaylor, A. G. (2001) Early Transfer: A Case Study of Traditional- Aged Community College Students. Community College Journal of Research & Practice, 25:8, pp. 621-639.
    • (2001) Community College Journal of Research & Practice , vol.25 , Issue.8 , pp. 621-639
    • Cejda, B.D.1    Kaylor, A.G.2
  • 13
    • 84946032317 scopus 로고    scopus 로고
    • Chronicle of Higher Education
    • (2000) Chronicle of Higher Education. Almanac Issue, 67:1
    • (2000) Almanac Issue , vol.67 , Issue.1
  • 14
    • 2542452092 scopus 로고    scopus 로고
    • Three representative market segmentation methodologies for hotel guest room customers
    • Chung, K. Y., Oh, S. Y., Kim, S. S. and Han, S. Y. (2004) Three representative market segmentation methodologies for hotel guest room customers. Tourism Management, 25:4, pp. 429-441.
    • (2004) Tourism Management , vol.25 , Issue.4 , pp. 429-441
    • Chung, K.Y.1    Oh, S.Y.2    Kim, S.S.3    Han, S.Y.4
  • 20
    • 0035343244 scopus 로고    scopus 로고
    • Student Trust and its Antecedents in Higher Education
    • Ghosh, A., Whipple, T. and Byran, G. (2001) Student Trust and its Antecedents in Higher Education. The Journal of Higher Education, 72:3, pp. 322-340.
    • (2001) The Journal of Higher Education , vol.72 , Issue.3 , pp. 322-340
    • Ghosh, A.1    Whipple, T.2    Byran, G.3
  • 21
    • 8844281560 scopus 로고    scopus 로고
    • The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider
    • Guenzi, P. and Pelloni, O. (2004) The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider. International Journal of Service Industry Management, 15:2, pp. 134-149.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.2 , pp. 134-149
    • Guenzi, P.1    Pelloni, O.2
  • 23
    • 0027457487 scopus 로고
    • Minorities and Mental Health
    • Halpern, D. (1993) Minorities and Mental Health. Social Science and Medicine, 36, pp. 597-607.
    • (1993) Social Science and Medicine , vol.36 , pp. 597-607
    • Halpern, D.1
  • 24
    • 0002578734 scopus 로고
    • Coming to America: Developing Social Support Systems for International Students
    • Hayes, L. H. and Lin, H. R. (1994) Coming to America: Developing Social Support Systems for International Students. Journal of Multicultural Counseling and Development, 22, pp. 7-16.
    • (1994) Journal of Multicultural Counseling and Development , vol.22 , pp. 7-16
    • Hayes, L.H.1    Lin, H.R.2
  • 25
    • 8644258463 scopus 로고    scopus 로고
    • Customer Orientation of Employees: Its impact on customer satisfaction, commitment, and retention
    • Hennig-Thurau, T. (2004) Customer Orientation of Employees: Its impact on customer satisfaction, commitment, and retention. International Journal of Service Industry Management, 15:5, pp. 460-478.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.5 , pp. 460-478
    • Hennig-Thurau, T.1
  • 26
    • 3042637184 scopus 로고    scopus 로고
    • Higher Education Institution Image: A Correspondence Analysis Approach
    • Ivy, J. (2001) Higher Education Institution Image: A Correspondence Analysis Approach. International Journal of Educational Management, 15:6, pp. 276-282.
    • (2001) International Journal of Educational Management , vol.15 , Issue.6 , pp. 276-282
    • Ivy, J.1
  • 28
    • 85133442334 scopus 로고    scopus 로고
    • Markets of A Single Customer: Exploiting Conceptual Developments in Market Segmentation
    • Kara, A. and Kaynak, E. (1997) Markets of A Single Customer: Exploiting Conceptual Developments in Market Segmentation. European Journal of Marketing, 31:1112, pp. 873-895.
    • (1997) European Journal of Marketing , vol.31 , Issue.1112 , pp. 873-895
    • Kara, A.1    Kaynak, E.2
  • 29
    • 67449151349 scopus 로고
    • A factor analytic investigation of the needs of older students enrolled in college
    • New Orleans, LA Paper presented at the
    • Kelly, M. (1984) A factor analytic investigation of the needs of older students enrolled in college. Annual Meeting of the Mid-South Educational Research Association New Orleans, LA Paper presented at the
    • (1984) Annual Meeting of the Mid-South Educational Research Association
    • Kelly, M.1
  • 30
    • 0003902676 scopus 로고    scopus 로고
    • Prentice-Hall, Upper Saddle River, NJ
    • Kotler, P. (2003) Marketing Management, Prentice-Hall, Upper Saddle River, NJ
    • (2003) Marketing Management
    • Kotler, P.1
  • 31
    • 0039227584 scopus 로고
    • Establishing Customer Service Strategies within the Marketing Mix: More Evidence
    • Lambert, D. M. and Harrington, T. C. (1987) Establishing Customer Service Strategies within the Marketing Mix: More Evidence. Journal of Business Logistics, 18:1, pp. 1-30.
    • (1987) Journal of Business Logistics , vol.18 , Issue.1 , pp. 1-30
    • Lambert, D.M.1    Harrington, T.C.2
  • 32
    • 84986172529 scopus 로고    scopus 로고
    • Image Segmentation: The case of Tourism Destination
    • Leisen, B. (2001) Image Segmentation: The case of Tourism Destination. Journal of Services Marketing, 15:1, pp. 49-66.
    • (2001) Journal of Services Marketing , vol.15 , Issue.1 , pp. 49-66
    • Leisen, B.1
  • 33
    • 84986064603 scopus 로고    scopus 로고
    • Segmenting customer brand preference: Demographic or psychographic
    • Lin, C. F. (2002) Segmenting customer brand preference: Demographic or psychographic. Journal of Product & Brand Management, 11:4, pp. 249-268.
    • (2002) Journal of Product & Brand Management , vol.11 , Issue.4 , pp. 249-268
    • Lin, C.F.1
  • 34
    • 21644474610 scopus 로고    scopus 로고
    • Nontraditional College Students and the Role of Collaborative Learning as a Tool for Science Mastery
    • Lundberg, C. A. (2003) Nontraditional College Students and the Role of Collaborative Learning as a Tool for Science Mastery. School Science & Mathematics, 103:1, pp. 8-18.
    • (2003) School Science & Mathematics , vol.103 , Issue.1 , pp. 8-18
    • Lundberg, C.A.1
  • 35
    • 2542591743 scopus 로고    scopus 로고
    • The impact of service failures on customer loyalty: The moderating role of affective commitment
    • Mattila, A. (2004) The impact of service failures on customer loyalty: the moderating role of affective commitment. International Journal of Service Industry Management, 15:2, pp. 134-149.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.2 , pp. 134-149
    • Mattila, A.1
  • 36
    • 33746712074 scopus 로고    scopus 로고
    • International and local student satisfaction: Resource and capabilities perspective
    • Mavondo, F. T., Tsarenko, Y. and Gabbot, M. (2004) International and local student satisfaction: Resource and capabilities perspective. Journal of Marketing for Higher Education, 14:1, pp. 41-60.
    • (2004) Journal of Marketing for Higher Education , vol.14 , Issue.1 , pp. 41-60
    • Mavondo, F.T.1    Tsarenko, Y.2    Gabbot, M.3
  • 37
    • 33144454314 scopus 로고    scopus 로고
    • Foreign Students at U.S. Institutions, 1999-2000
    • McMurtrie, B. (2000) Foreign Students at U.S. Institutions, 1999-2000. Chronicle of Higher Education, 47:12, pp. 76-77.
    • (2000) Chronicle of Higher Education , vol.47 , Issue.12 , pp. 76-77
    • McMurtrie, B.1
  • 38
    • 0442297527 scopus 로고    scopus 로고
    • Business service market segmentation: The case of electrician and mechanical building maintenance service
    • Merrilees, B., Bentley, R. and Cameron, R. (1999) Business service market segmentation: The case of electrician and mechanical building maintenance service. Journal of Business and Industrial Marketing, 14:2, pp. 151-163.
    • (1999) Journal of Business and Industrial Marketing , vol.14 , Issue.2 , pp. 151-163
    • Merrilees, B.1    Bentley, R.2    Cameron, R.3
  • 39
    • 0029865949 scopus 로고    scopus 로고
    • Peer interviewing: A student health survey on an urban campus
    • Mundt, M. H. (1996) Peer interviewing: A student health survey on an urban campus. Journal of American College Health, 44:5, pp. 187-193.
    • (1996) Journal of American College Health , vol.44 , Issue.5 , pp. 187-193
    • Mundt, M.H.1
  • 40
    • 84904359560 scopus 로고    scopus 로고
    • Image and Reputation of Higher Education Institutions in Students' Retention Decision
    • Nguyen, N. and LeBlanc, G. (2001) Image and Reputation of Higher Education Institutions in Students' Retention Decision. International Journal of Educational Management, 15:6, pp. 303-311.
    • (2001) International Journal of Educational Management , vol.15 , Issue.6 , pp. 303-311
    • Nguyen, N.1    LeBlanc, G.2
  • 41
    • 21144462404 scopus 로고
    • The construct validity of institutional commitment: A confirmatory factor analysis
    • Nora, A. and Cabrera, A. F. (1993) The construct validity of institutional commitment: A confirmatory factor analysis. Research in Higher Education, 34:2, pp. 243-262.
    • (1993) Research in Higher Education , vol.34 , Issue.2 , pp. 243-262
    • Nora, A.1    Cabrera, A.F.2
  • 42
    • 0037982877 scopus 로고    scopus 로고
    • Eating and Exercise Disorders in Young College Men
    • O'Dea, J. A. and Abraham, S. (2002) Eating and Exercise Disorders in Young College Men. Journal of American College Health, 50:6, pp. 273-279.
    • (2002) Journal of American College Health , vol.50 , Issue.6 , pp. 273-279
    • O'Dea, J.A.1    Abraham, S.2
  • 44
    • 84970369955 scopus 로고
    • Counseling International Students
    • Pedersen, P. (1991) Counseling International Students. The Counseling Psychologists, 19:1, pp. 10-58.
    • (1991) The Counseling Psychologists , vol.19 , Issue.1 , pp. 10-58
    • Pedersen, P.1
  • 45
    • 0003219377 scopus 로고    scopus 로고
    • Introduction to The Journal of Counseling & Development's Special Issue on racism
    • Robinson, T. L. and Ginter, E. J. (1999) Introduction to The Journal of Counseling & Development's Special Issue on racism. Journal of Counseling & Development, 77:1, p. 3.
    • (1999) Journal of Counseling & Development , vol.77 , Issue.1 , pp. 3
    • Robinson, T.L.1    Ginter, E.J.2
  • 46
    • 0034223040 scopus 로고    scopus 로고
    • Associate and Baccalaureate Degree Final Semester Students' Perceptions of Self-Efficacy Concerning Community Health Nursing Competencies
    • Rosen, L. M. (2000) Associate and Baccalaureate Degree Final Semester Students' Perceptions of Self-Efficacy Concerning Community Health Nursing Competencies. Public Health Nursing, 17:4, pp. 231-239.
    • (2000) Public Health Nursing , vol.17 , Issue.4 , pp. 231-239
    • Rosen, L.M.1
  • 47
    • 49349102050 scopus 로고    scopus 로고
    • Retention: Rhetoric or Realistic Agendas for the future of Higher Education
    • Rowley, J. (2003) Retention: Rhetoric or Realistic Agendas for the future of Higher Education. International Journal of Educational Management, 17:6, pp. 248-253.
    • (2003) International Journal of Educational Management , vol.17 , Issue.6 , pp. 248-253
    • Rowley, J.1
  • 48
    • 34249769880 scopus 로고
    • An examination of the psychological needs of the international students: Implications for counseling and psychotherapy
    • Sandhu, D. S. (1995) An examination of the psychological needs of the international students: Implications for counseling and psychotherapy. International Journal for the Advancement of Counseling, 17:1, pp. 229-239.
    • (1995) International Journal for the Advancement of Counseling , vol.17 , Issue.1 , pp. 229-239
    • Sandhu, D.S.1
  • 49
    • 0034287752 scopus 로고    scopus 로고
    • Career Decision-Making Self-Efficacy, Perceived Stress, and an Integrated Model of Student Persistence: A Structural Model of Finances, Attitudes, Behavior, and Career Development
    • Sandler, M. E. (2000) Career Decision-Making Self-Efficacy, Perceived Stress, and an Integrated Model of Student Persistence: A Structural Model of Finances, Attitudes, Behavior, and Career Development. Research in Higher Education, 41:5, pp. 537-581.
    • (2000) Research in Higher Education , vol.41 , Issue.5 , pp. 537-581
    • Sandler, M.E.1
  • 54
    • 27144536927 scopus 로고    scopus 로고
    • Quest for Excellence in Business Education: A Study of Student Impressions of Service Quality
    • Sohail, M. S. and Shaikh, N. M. (2004) Quest for Excellence in Business Education: A Study of Student Impressions of Service Quality. International Journal of Educational Management, 18:1, pp. 58-65.
    • (2004) International Journal of Educational Management , vol.18 , Issue.1 , pp. 58-65
    • Sohail, M.S.1    Shaikh, N.M.2
  • 56
    • 0012123301 scopus 로고
    • Establishing Customer Service Strategies within the Marketing Mix
    • Sterling, J. U. and Lambert, D. M. (1989) Establishing Customer Service Strategies within the Marketing Mix. Journal of Business Logistics, 10:2, pp. 44-60.
    • (1989) Journal of Business Logistics , vol.10 , Issue.2 , pp. 44-60
    • Sterling, J.U.1    Lambert, D.M.2
  • 57
    • 1842592044 scopus 로고    scopus 로고
    • Predictors of Student Commitment at Two-Year and Four-Year Institutions
    • Strauss, L. C. and Volkwein, F. J. (2004) Predictors of Student Commitment at Two-Year and Four-Year Institutions. Journal of Higher Education, 75:2, pp. 203-228.
    • (2004) Journal of Higher Education , vol.75 , Issue.2 , pp. 203-228
    • Strauss, L.C.1    Volkwein, F.J.2
  • 58
    • 0002158994 scopus 로고
    • Counseling foreign students
    • University of Hawaii Press, Honolulu, HI
    • Thomas, K. and Althen, G. (1989) Counseling foreign students. Counseling across cultures, University of Hawaii Press, Honolulu, HI
    • (1989) Counseling Across Cultures
    • Thomas, K.1    Althen, G.2
  • 60
    • 49349113397 scopus 로고
    • Market Segmentation for Higher Education: Using Geodemographics
    • Tonks, D. G. and Farr, M. (1995) Market Segmentation for Higher Education: Using Geodemographics. Marketing Intelligence and Planning, 13:4, pp. 24-33.
    • (1995) Marketing Intelligence and Planning , vol.13 , Issue.4 , pp. 24-33
    • Tonks, D.G.1    Farr, M.2
  • 61
    • 33745460408 scopus 로고    scopus 로고
    • Strategic Marketing of Further and Higher Educational Institutions: Partnership arrangements and Centers of Entrepreneurship
    • Trim, P. (2003) Strategic Marketing of Further and Higher Educational Institutions: Partnership arrangements and Centers of Entrepreneurship. International Journal of Educational Management, 17:2, pp. 59-70.
    • (2003) International Journal of Educational Management , vol.17 , Issue.2 , pp. 59-70
    • Trim, P.1
  • 63
    • 50049130115 scopus 로고    scopus 로고
    • Student measures associated with favorable classroom experiences
    • Minneapolis, MN Paper presented at the
    • Volkwein, J. F. and Cabrera, A. F. (1998) Student measures associated with favorable classroom experiences. Association for Institutional Research Forum Minneapolis, MN Paper presented at the
    • (1998) Association for Institutional Research Forum
    • Volkwein, J.F.1    Cabrera, A.F.2
  • 66
    • 0039217591 scopus 로고
    • Support Services Professionals' Evaluation of Current Services for Students with Learning Disabilities and Low Achieving Students Without Learning Disabilities: More Grist For The Reform Mill
    • Wilson, M. S. (1991) Support Services Professionals' Evaluation of Current Services for Students with Learning Disabilities and Low Achieving Students Without Learning Disabilities: More Grist For The Reform Mill. School Psychology Review, 20:1, pp. 67-81.
    • (1991) School Psychology Review , vol.20 , Issue.1 , pp. 67-81
    • Wilson, M.S.1
  • 67
    • 3242711672 scopus 로고    scopus 로고
    • Market segmentation & information asymmetry in Chinese stock market: A VAR analysis
    • Yang, J. (2003) Market segmentation & information asymmetry in Chinese stock market: A VAR analysis. Financial Review, 38:4, pp. 591-609.
    • (2003) Financial Review , vol.38 , Issue.4 , pp. 591-609
    • Yang, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.