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Volumn 14, Issue 2, 1999, Pages 151-161

Business service market segmentation: The case of electrical and mechanical building maintenance services

Author keywords

Australia; Building maintenance; Business to business marketing; Marketing segmentation; Relationship marketing; Services marketing

Indexed keywords


EID: 0442297527     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858629910259017     Document Type: Article
Times cited : (7)

References (14)
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  • 2
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    • Armstrong, R.1    Davison, A.2
  • 3
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    • Bonoma, T.1    Shapiro, B.2
  • 6
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    • Segmenting industrial and high-tech markets
    • Fall
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    • Hlavacek, J.1    Ames, B.2
  • 8
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    • International Labour Office, Geneva
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    • (1992) Management Consulting
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  • 9
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    • Marketing of professional accounting services
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    • Merrilees, B.1    Nuesink, B.2
  • 10
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    • What drives customer satisfaction? Linking process, performance, critical incidents, service quality and customer satisfaction
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    • Merrilees, B.1
  • 11
    • 0007955680 scopus 로고
    • The implementation of relationship marketing in commercial banking
    • May
    • Perrien, J., Filiatrault, P. and Ricard, L. (1993), "The implementation of relationship marketing in commercial banking", Industrial Marketing Management, Vol. 22, May, pp. 141-8.
    • (1993) Industrial Marketing Management , vol.22 , pp. 141-148
    • Perrien, J.1    Filiatrault, P.2    Ricard, L.3
  • 12
    • 21144474781 scopus 로고
    • Segmenting customers in mature industrial markets
    • October
    • Rangan, V., Moriarty, R. and Swartz, G. (1992), "Segmenting customers in mature industrial markets", Journal of Marketing, Vol. 56, October, pp. 72-82.
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  • 13
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    • A successful approach to segmenting industrial markets
    • November-December
    • Robertson, T. and Barich, H. (1992), "A successful approach to segmenting industrial markets", Planning Review, November-December, pp. 4-11.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.