Using service quality monitoring to support library management decisions: A case study from Estonia

International Information and Library Review

Volumn 41, Issue 1, 2009, Pages 12-20

  Einasto, Olga ^a  

^a UNIVERSITY OF TARTU   (Estonia)

Author keywords

Academic libraries; Libraries; LIBRARY users satisfaction; Library administration; Library services; Library surveys; Library users; Quality of service; Strategic planning

Indexed keywords

EID: 59649086106     PISSN: 10572317     EISSN: 10959297     Source Type: Journal    
DOI: 10.1016/j.iilr.2008.08.001     Document Type: Article

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