Evaluation of library performance: Current developments in Estonia

Performance Measurement and Metrics

Volumn 7, Issue 3, 2006, Pages 163-172

  Nuut, Anu ^a  

^a National Library of Estonia   (Estonia)

Author keywords

Estonia; Information services; Libraries; Performance measures

Indexed keywords

EID: 33751199710     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040610713129     Document Type: Review

References (10)

1. Bertot, J.C. (2004), "Libraries and networked information services: issues and consideration in measurement", Performance Measurement and Metrics, Vol. 5 No. 1, pp. 11-19.
2. Craven, J. and Brophy, P. (2004), "Evaluating the longitudinal impact of networked services in UK public libraries: The Longitude II project", in Parker, S. (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Library Measures to Fill the Void: Assessing the Outcomes, an IFLA Satellite Pre-conference, Northumbria University, Newcastle, 28-31 July 2003, pp. 223-227.
3. Creaser, C. (2004), "Measuring and comparing: Statistical benchmarking for academic libraries", in Parker, S. (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Library Measures to Fill the Void: Assessing the Outcomes, an IFLA Satellite Pre-conference, Northumbria University, Newcastle, 28-31 July 2003.
4. Cullen, R. and Calvert, P. (2004), "Organisational factors affecting the delivery of service quality in academic libraries", in Parker, S. (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Library Measures to Fill the Void: Assessing the Outcomes, an IFLA satellite pre-conference, Northumbria University, Newcastle, 28-31 July 2003, pp. 166-172.
5. Fraser, B. and McClure, Ch (2002), Toward a Framework of Library and Institutional Outcomes. ARL E-metrics Projects, January, Information Use Management and Policy Institute, Tallahassee, FL.
6. Hernon, P. and Dugan, R. (2004), "Different perspectives on assessment and evaluation: The need to refine and link them", in Parker, S. (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Library Measures to Fill the Void: Assessing the Outcomes, an IFLA Satellite Pre-conference, Northumbria University, Newcastle, 28-31 July 2003, pp. 23-30.
7. Lakos, A. (2002), Defining a culture of assessment, culture of assessment toolkit, available at: www.library.ucla.edu/libraries/yrl/ reference/aalakos/Cutoolkit.html.
8. Poll, R. (2005), "Measuring the impact of new library service on the World Library and Information Congress", paper presented at the 71th IFLA General Conference and Council Libraries - A Voyage of Discovery, Oslo, 14-18 August, available at: www.ifla.org/IV/ifla71/ Programme.htm.
9. Pors, N.O., Dixon, P. and Robson, H. (2004), "The employment of quality measures in libraries: Cultural differences, institutional imperatives and managerial profiles, Performance Measurement &Metrics", The International Journal for Library and Information Services, Vol. 5 No. 1, pp. 20-7.
10. Young, P. (2002), "Electronic services and library performance measurement: A definitional challenge" in Stein, J., Kyrillidou, M. and Davis, D. (Eds), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Meaningful Measures for Emerging Realities, an IFLA Satellite Pre-conference in Pittsburgh, PA, ARL, Washington. pp. 51-66.