Symposium on measuring library service quality

Journal of Library Administration

Volumn 35, Issue 4, 2002, Pages 55-61

  Kyrillidou, Martha ^a   Hipps, Kaylyn ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85010552610     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v35n04_11     Document Type: Article

References (4)

1. Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry, Delivering Quality Service (New York: The Free Press, 1991).
2. Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry, “Measuring Service Quality in Yale University’s Libraries,” The Journal of Academic Librarianship 26.4 (July 2000): 259-273.
3. Colleen Cook, Fred Heath, and Bruce Thompson’s“LibQUAL: One Instrument in the New Measures Toolbox,” ARL 212 (October 2000): 4-7
4. Colleen Cook, Fred Heath, and Bruce Thompson’s “Users’ Hierarchical Perspectives on Library Service Quality: A LibQUAL+ Study,” College and Research Libraries 62.2 (March 2001): 147-53.