The impact of implicit and explicit communications on frontline service delivery staff

Service Industries Journal

Volumn 28, Issue 10, 2008, Pages 1431-1443

  Lings, Ian ^a   Beatson, Amanda ^a   Gudergan, Siegfried ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Customer orientation; Internal communications; Internal market orientation; Service delivery

Indexed keywords

COMMUNICATION; ESTIMATION METHOD; LEAST SQUARES METHOD; MODELING; SERVICE SECTOR;

EID: 57649211342     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802250245     Document Type: Article

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