What prevents effective utilisation of customer knowledge in professional B-to-B services? An empirical study

Service Industries Journal

Volumn 28, Issue 9, 2008, Pages 1199-1213

  Natti, Satu ^a   Ojasalo, Jukka ^b  

^a UNIVERSITY OF OULU   (Finland)

^b LAUREA UNIVERSITY OF APPLIED SCIENCES   (Finland)

Author keywords

Collaborative customer relationship; Customer knowledge; Knowledge transfer; Professional service organisation

Indexed keywords

ADMINISTRATIVE FRAMEWORK; EMPIRICAL ANALYSIS; KNOWLEDGE; ORGANIZATIONAL FRAMEWORK; SERVICE SECTOR;

EID: 57549102047     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802215644     Document Type: Article

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